Job Description
Job Description
The Front Desk plays a vital role within the Angel Dental Care’s team. The Front Desk works closely with the patients to ensure a positive experience while delivering on Angel Dental Care’s commitment to exceptional customer service. Other functions include but are not limited to; scheduling, checking in/out patients, timely collection of fees from patients, verification of insurance coverage, maintaining a professional appearance and the greeting of patients along with maintaining the day to day tasks. The Receptionist should possess a friendly, outgoing demeanor and excellent organizational and communication skills.
Duties and Responsibilities:
· Coordinate patient scheduling and flow throughout the day by providing accurate scheduling based on provider
· Understand the doctor’s flow and when to schedule follow up appointments
· Contact insurance companies and accurately input coverages into patient account
· Accurately record all charges to and payments made
· to the patient’s accounts.
· Effectively handle and/or direct patient questions and complaints; know when to refer to office manager
· Maintain HIPPA compliance
· Follow required OHSA safety procedures as necessary
· Ensure reception area and front desk areas are clean and organized
· Create a positive experience when scheduling patients over the phone
· Outstanding positive attitude and demeanor
· Professionalism and professional image
· Strong multi-tasking and organizational skills
· Computer proficiency and ability to learn new software
· Excellent verbal and written communication skills
· Teamwork
· Conflict resolution and problem solving skills
· Timely submissions and management of insurance pre-authorizations and plans
Company DescriptionAngel Dental Care
Company Description
Angel Dental Care