CLINIC FRONT DESK

Job Description

Job DescriptionClinic Front Desk - MASON Full-Time, Monday-Friday. 1 Saturday morning every 5 weeks Location: MasonPosition Summary:Responsible for all check in and check out functions of medical front desk, answering phones, scheduling appointments, medical records management and pre-certifications. Position Responsibilities/Standards:

• General
  • Attend department, clinic or company meetings as required
  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
  • Consistently work in a positive and cooperative manner with fellow staff members.
  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
  • Attend required annual in-service programs.
  • Consistently demonstrate attention to detail in documentation, recording and patient information.
  • Demonstrate knowledge and understanding of all company policies and procedures.
  • Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor

• Specific Duties
  • Answers phones in three rings
  • Schedule appointments (new, follow-up, reschedule) per physician protocol.
  • Obtain referring and/or ordering physician information, which is to include Rx.
  • Interview patient obtaining data required for complete registration.
  • Verify patient insurance coverage is current and correct at each visit and notify patients of amounts due.
  • Review patient label and chart contents for completeness and accuracy.
  • Accurately Scan insurance cards including front and back
  • Input patient information and register patient as needed.
  • Complete all fields in information system required for scheduling.
  • Collect co-pays, co-insurance and self pay amounts at time of service.
  • Create patient charts
  • Bring patients back and prepare patients for exams, including appropriate attire
  • Pre-certify MRI scans.
  • Communicate with MD’s, radiologists, and technologists.
  • ax requested information and final reports to various sources-ordering physician, billing department.
  • Coding and charge entry of daily services.
  • Reconcile encounter totals with daily procedure amount.
  • Run daily procedure report, monthly reports
  • Review data for correctness
  • High level of detail and Multi-tasking required
  • Review MRI reports and file into chart
  • Resolve and respond to billing inquiries.
  • Deposits.
  • Filing.
  • Stock front office supplies/order supplies
  • Saturday rotation required.
  • Must travel to other locations as needed
  • Any other duties assigned by the manager

Education/Experience Required:

• Must be High School graduate or GED equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.
• Previous experience working in a busy clinic or physician office is preferred.

Physical Requirements:

• Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.