Guest Services Specialist

Job Description

Job Description

Columbia Woodlands is currently seeking a friendly, professional, and detail-oriented Guest Services Specialist to join our team. In this role, you’ll be the face of our resort, providing warm hospitality and exceptional service to our guests from check-in to check-out. You’ll also play a key role in coordinating with various departments to ensure each guest enjoys a seamless and memorable experience during their stay.

If you’re passionate about guest service, love working in nature, and thrive in a dynamic hospitality environment, we invite you to apply.

Key Responsibilities:

• Greet guests upon arrival with professionalism, warmth, and enthusiasm

• Assist with guest check-in/check-out processes and help with luggage as needed

• Deliver meals and beverages to guests in cabins or common areas

• Provide accurate information about the property, dining options, and on-site activities

• Record and process food and beverage orders using the POS system

• Prepare check-in materials, welcome folders, and special request items

• Respond to phone calls, emails, and in-person inquiries promptly and courteously

• Perform routine property checks to ensure guest satisfaction and safety

• Coordinate with housekeeping, grounds, kitchen, and administrative staff to ensure smooth operations

• Handle service requests and guest concerns with professionalism and efficiency

• Promote and up-sell packages, experiences, and resort offerings

• Maintain a positive, energetic attitude and represent the Columbia Woodlands brand

• Support management with additional tasks and special projects as needed

Requirements & Qualifications:

• Minimum 2 years of experience in hospitality, guest services, or a related field (resort or hotel experience preferred)

• Exceptional customer service and communication skills

• Strong organizational skills and attention to detail

• Proficient in computer systems, including reservation and POS platforms

• Ability to multitask and manage time effectively in a fast-paced environment

• Positive, team-oriented attitude with a genuine passion for helping others

• Comfortable working outdoors and in nature-focused settings

• Flexible availability, including evenings, weekends, and holidays

• Ability to lift up to 25 lbs and perform tasks that may require standing or walking for extended periods

Why Join Columbia Woodlands?

At Columbia Woodlands, we offer more than a job — we offer an experience. Nestled in a picturesque natural setting, our team works together to deliver high-end, personalized guest experiences. We value professionalism, collaboration, and a strong sense of hospitality.

Equal Opportunity Employer

Columbia Woodlands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.

IND1