Job Description
Job DescriptionWe are looking for an Eligibility/Intake Specialist to join our team on a contract basis in Cleveland, Ohio. This position plays a key role in ensuring families and applicants are supported as they navigate the eligibility process for the Summer Youth Employment Program. The ideal candidate will excel in customer service, pay close attention to detail, and thrive in a dynamic, community-focused environment.
Responsibilities:
• Conduct intake appointments with applicants and families to assist them in completing required paperwork and gathering necessary documentation.
• Travel to various community locations to set up and manage intake events, ensuring smooth operations.
• Communicate eligibility status and program information clearly and professionally to applicants and their families.
• Maintain accurate and up-to-date participant files, including making corrections or updates after additional reviews.
• Guide applicants through the enrollment process, including work permits, health exams, and employment forms.
• Input participant data into database systems with precision and ensure all entries meet reporting requirements.
• Generate timely reports for program management and partners as requested.
• Collaborate with the team to adapt to changing program needs and support additional tasks as assigned.• High school diploma or equivalent required; Associate degree or progress toward one preferred.
• Availability to work Tuesday through Saturday, including evenings.
• Previous experience in customer service and data entry, with proficiency in Microsoft Office Suite.
• Familiarity with working with diverse populations, particularly inner-city youth and adults starting their careers.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to manage multiple tasks efficiently in a fast-paced, results-oriented environment.
• Reliable transportation to travel between intake locations.
• Must pass background checks as a condition of employment.