Courtyard Dayton University Of Dayton - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Maintain your momentum at Courtyard Dayton-University of Dayton. Our modern hotel in Dayton, OH offers stylish rooms, productive work areas, an indoor pool, and inviting social spaces to make the most of your time during your stay. Recharge in our spacious rooms and suites with free Wi-Fi, large desks, and signature plush Marriott bedding. Stay satisfied at the Bistro, our on-site restaurant serving balanced breakfast and dinner options, Starbucks coffee, and signature cocktails in the evenings. Stay fit in our fitness center, make a splash in our indoor pool, or just enjoy a cocktail in our Fireside Lounge. Our hotel is near The University of Dayton and close to area businesses including GE, Kettering Health and Taylor Communications. Find us minutes from attractions including Dayton Convention Center, Dayton Art Institute, Schuster Performing Arts Center, the eclectic Oregon District, Dayton Live Theater District and Wright Patterson Air Force Base and Museum. Whatever brings you to town, enjoy your stay. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culturewe think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Application deadline for Colorado positions: