Job Description
Job Description
Job description:
If you’re an experienced HVAC Service Technician and one of your favorite parts of the job is seeing a satisfied customer, we have an immediate opening for an HVAC Technician.
This is a customer-facing, residential service role where you’ll meet the customer in their home, complete the necessary repairs or maintenance, and talk with them about recommended solutions. You will succeed here by providing a world-class experience and caring about the customer's needs.
At Aire Serv, we’re known for our excellent customer service, professional image, and the Done Right Promise. We’re looking for someone who can live up to our high standards of service and professionalism. If that’s you, apply today, and someone from our team will respond within 24 hours.
Why You’ll Want to Join Our Team
Here are just a few of the benefits you’ll receive when joining us at Aire Serv of Manfield as an HVAC Service Technician:
- Weekly pay on Fridays
- Branded take-home company van when applicable
- Company discount on tools; payroll deductions may be authorized for tool purchases
- iPad loaded with all the apps and forms you’ll need. You must be willing to go paperless.
- Uniforms provided, plus $100 towards the purchase of boots
- Paid time off the first year, plus paid holidays
- Year-round employment
- Additional earning potential with spiffs, commission, and bonuses for performance
- Career path based on your goals and aspirations
Your Responsibilities as an HVAC Service Technician
As the Lead HVAC Service Technician, you are vital in taking care of our clients by providing them with the highest-quality service and maintenance of their home’s HVAC systems.
- Deliver World-Class Service – Deliver an amazing experience for our customers. You must be able to communicate effectively and be willing to go the extra mile for our customers.
- Troubleshoot and Provide System Maintenance – Consult with clients regarding their heating and air conditioning systems, understand their concerns, and diagnose and fix the issue correctly.
- Advise on System Upgrades, Improvements, and Service Plans – Help customers uncover additional opportunities and needs related to their home comfort and air quality while offering your expert recommendation for the best solution.
What We Want from You
- Culture alignment
- Rockstars only
- Bought into the vision
- Meets our expectations
- Ready to have fun in the process
To Succeed in this Role
We employ a front-line service system that, when followed, will consistently generate 5-star reviews. If you are not into earning 5-star Google reviews, please do not apply.
You are willing to take on the hot attics and crawl spaces to get the job done. And you are willing to take the time to explain things to the customer in a way they will understand.
You are committed to continued training, taking advantage of company-provided opportunities, and investing time into your personal and professional development.
You’re willing to share your knowledge with helpers/apprentices when applicable.
How We’ll Measure Performance
Here are some ways we’ll measure your performance in the role.
- Punctuality, Reliability, and Availability – These things impact our customers and the rest of the team. You must be on-time and greet every customer with a smile.
- Quality of Work – The work must be done correctly the first time.
- Efficiency – Doing the job well and promptly are critical to success in this role.
- Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring high customer satisfaction.
- Key Service Metrics – We use a scorecard system so that you have clear goals that you are confident you can achieve and will know exactly how you are performing.
How to Know if This is the Job for You
- You are team oriented. When you join Aire Serv as an HVAC technician, you will be part of our local team and a larger community of like-minded service technicians.
- You love a smooth process. Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing experience for our clients, while growing their income and career.
- You empathize with the customer. You understand what a customer is going through and show that you care by listening to their concerns. You walk them through their options in a way that the customer understands. You are there to help today and in the future.
Job Requirements
These are the minimum requirements to be considered for this position.
- Experience in residential HVAC is a must (2-5 years); light commercial is a plus
- Valid driver's license and clean driving record
- Ability to lift 60 lbs.
- Excellent communication skills with customers and office team
- Professional appearance and personality
- Technician must have own hand tools; company provides larger equipment such as torches, vacuum pumps, recovery machines, combustion analyzers, etc.
- This is a Veteran-owned business. Honorably discharged Veterans and currently serving National Guardsman and Reservists are encouraged to apply.
Benefits & Pay
The pay range for this position depends on your experience and knowledge as an HVAC service technician.
Business Hours: M-F, 8am-5pm (overtime and on-call schedule required)
We’re looking to hire only the best. So, if that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately.
Job Type: Full-time
Benefits:
- Company truck
- Fuel card
- Paid time off
Experience:
- HVAC: 2 years (Required)
License/Certification:
- EPA 608 Universal (Preferred)
Work Location: In person
Company DescriptionAt Aire Serv, we strive to keep the air in which we live and breathe comfortable and clean, so people live healthier, happier lives. Since 1992, our brand has stood for excellence and putting customers first. When you see the name Aire Serv, you can expect quality services and customer attention. With over 200 locations across the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair.
Company Description
At Aire Serv, we strive to keep the air in which we live and breathe comfortable and clean, so people live healthier, happier lives. Since 1992, our brand has stood for excellence and putting customers first. When you see the name Aire Serv, you can expect quality services and customer attention. With over 200 locations across the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair.