Job Description
Job DescriptionWe are looking for a Front Desk Coordinator to join our team in Columbus, Ohio. As the first point of contact, you will play a key role in ensuring a welcoming and efficient front office environment for a nonprofit organization. This Contract position requires excellent organizational skills, multitasking abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
• Greet visitors and guests with professionalism, ensuring they feel welcomed and directed to the appropriate staff or resources.
• Manage a multi-line phone system by answering calls, addressing inquiries, and transferring calls as needed.
• Perform clerical tasks such as scanning documents, uploading files to profiles, and maintaining both physical and electronic filing systems.
• Assist program and operational staff with administrative support to facilitate day-to-day activities.
• Monitor and organize the front desk area to maintain a tidy and functional workspace.
• Handle data entry tasks with accuracy and attention to detail.
• Coordinate with team members to ensure smooth communication and operational flow.
• Provide concierge-style services to guests, addressing their needs promptly and professionally.
• Use Microsoft Office tools, including Word, Excel, and Outlook, to complete administrative assignments.
• Uphold confidentiality and accuracy when handling sensitive information or documents.• Proven experience in administrative assistance or front desk coordination.
• Familiarity with multi-line phone systems and the ability to manage calls efficiently.
• Strong customer service skills with a friendly and detail-oriented demeanor.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to organize and maintain both physical and electronic filing systems.
• Skilled in document scanning and e-filing processes.
• Excellent interpersonal skills for interacting with guests, staff, and stakeholders.
• High attention to detail and accuracy in data entry and clerical tasks.