Front Desk Supervisor

Job Description

Job Description

Exciting opportunity to join our team as the Front Desk Supervisor. We have an great opportunity to join our hotel as a Front Desk Supervisor.

The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.

Responsibilities:

Essential Job Tasks:

• Assists in the operations of the Front Desk by supervising all Guest Service associates.
• Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
• Fills in at the Front Desk during busy periods or when staffing needs dictate.
• Performs other duties as assigned by management.

OTHER TASKS

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Working Conditions

• Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand.

Qualifications:

• Prior hotel front desk experience required.
• Marriott experience preferred.

About Company

Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company