Job Description
Job DescriptionTitle: Service Desk AnalystLocation: Columbus, OHDuration: Long TermInterview Type: WebExRequired Skills:
- Required to have a dedicated workspace at home and be able to work from home without distractions.
- Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
- Escalate issues in accordance with defined procedures.
- Assist users through problem solving steps.
- Use available tools and resources to research and resolve technical problems.
Thanks,Bob.