Homewood Suites Akron Fairlawn - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
. Set just off I-77, our friendly hotel is located in Fairlawn on the northwest side of Akron, Ohio. An indoor pool, free WiFi access, and a fully equipped kitchen in all suites highlight this hotel in Akron. The Summit Mall is 1.9 mi away from the hotel. Suites include a flat-screen cable TV and coffee maker at Homewood Suites by Hilton Akron/Fairlawn. Kitchens include a dishwasher, stove top, and microwave. At the Akron Homewood Suites you will find a 24-hour mini-market, free newspapers, and a complimentary grocery delivery service. The property offers free parking. We have studio or one-bedroom suite equipped with modern furnishings and thoughtful amenities. Our suites offer complimentary internet access, flat-screen HDTVs and full kitchens, stocked with plates, cookware and silverware. Anyone can host a meeting or training event for up to 47 people at this extended-stay hotel in Akron, OH in our 1,624 sq. ft. boardroom, and print documents in the business center. We offer a complimentary hot full breakfast each morning and a complimentary evening social in our Lodge, Monday through Thursday
Application deadline for Colorado positions: