Job Description
Job Description
About Us
For over 22 years, LTech Solutions has been helping small businesses and municipalities use technology to work smarter, stay secure, and get more done. We’re a growing IT managed service provider (MSP) that believes great tech support starts with great relationships—being proactive, dependable, and genuinely caring about our clients’ success.
Position Overview
We’re seeking a motivated, high-energy Help Desk Technician (Tier 1 / tier 2) to join our team! You’ll be on the front line of client support, helping diagnose and resolve computer, server, and network-related issues while delivering an exceptional customer experience.
This role is perfect for someone who’s naturally curious, loves solving problems, and thrives in a fast-paced, learning-oriented environment.
Key Responsibilities
- Provide remote and onsite technical support for desktops, servers, networking, and cloud systems.
- Respond to and resolve tickets via phone, email, and remote tools.
- Escalate complex issues to senior engineers when needed.
- Install, configure, and troubleshoot Windows-based systems and business applications.
- Maintain accurate documentation of tickets, client systems, and resolutions in ConnectWise.
- Communicate clearly and positively with clients, keeping them informed throughout the process.
- Contribute to process improvement and documentation efforts as the team grows.
Qualifications
- 1-3 years of IT support or help desk experience (or equivalent hands-on, self-taught skillset).
- Strong troubleshooting and critical thinking abilities.
- Excellent communication and customer service skills.
- Experience with Microsoft 365, Windows Server, and basic networking concepts (DNS, DHCP, VPN, etc.).
- Familiarity with ConnectWise or other RMM/PSA tools is a plus.
- Must be dependable, organized, and able to manage multiple priorities.
Note: We value character, ability, and willingness to learn over credentials. If you’re self-taught, have a passion for technology, and take pride in solving problems, we want to hear from you.
Benefits
- Competitive pay based on experience.
- Paid time off and holidays.
- Professional development and certification reimbursement.
- Supportive team environment with opportunities to grow into higher-level roles.
Company DescriptionFor over 22 years, LTech Solutions has been helping small businesses and municipalities use technology to work smarter, stay secure, and get more done. We’re a growing IT managed service provider (MSP) that believes great tech support starts with great relationships - being proactive, dependable, and genuinely caring about our clients’ success.
Company Description
For over 22 years, LTech Solutions has been helping small businesses and municipalities use technology to work smarter, stay secure, and get more done. We’re a growing IT managed service provider (MSP) that believes great tech support starts with great relationships - being proactive, dependable, and genuinely caring about our clients’ success.