Guest Service Agent - Front Desk

Job Description

Job Description

DOUBLETREE BY HILTON AKRON/FAIRLAWN (Located across from Summit Mall) NOW HIRING Front Desk Agents

Summary

Greet guests warmly, register and select room assignment, collect payment, assist with wake up call, dinner reservations, directions, etc. Answer telephones, communicate with other departments in the hotel to ensure great guest service. Check guest out of room and provide detailed invoice, offer assistance and a fond farewell. Shifts are generally 7:00am-3:00pm and 3:00pm-11:00pm. Some hotels vary.
Skills/Requirements
• Prior customer service required. Prior computer experience helpful.• Ability to resolve problems professionally• Ability to multi-task; manage in person contact and incoming phone calls• Genuine enjoyment in helping others• Excellent verbal and nonverbal skills; smile

• Must be available weekends and holidays

• Availability to work both 1st and 2nd shift (6:45 am - 3:00 pm & 2:45 pm - 11:00 pm)

Benefits• All Employees are eligible for a Complimentary Meal when working 4 or more hours and may receive Discounted Hotel Rooms nationwide.

Additional Benefits May Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(l) Matching Retirement Plan
• Paid holidays
• Vacation
• Sick time
• and more!