Job Description
Job Description
Position Overview
A well-established provider of precision CNC machine tools and automation systems is seeking a Senior Service Technician to support customers in the field. This role involves hands-on installation, troubleshooting, maintenance, and repair of CNC machinery, as well as mentoring junior technicians and ensuring top-tier customer support.
The ideal candidate is a highly skilled technician with strong electrical and mechanical capabilities, extensive CNC experience, and a passion for solving complex machine issues. This position requires frequent travel to customer sites and a commitment to technical excellence and safety.
What We Offer
- Long-term organizational stability and continued growth
- Competitive compensation
- Comprehensive benefits including:
- Medical insurance
- 401(k)
- Paid vacation and holidays
- Sick leave
- Tuition assistance
Key Responsibilities
- Advanced Troubleshooting & Repair
Diagnose and resolve complex issues in CNC machines involving mechanical, electrical, pneumatic, hydraulic, and software systems. - Machine Installation & Commissioning
Oversee full installation of CNC equipment, including calibration, leveling, alignment, and integration into production environments. - Preventive Maintenance
Develop and carry out preventive maintenance routines to maximize machine lifespan and performance. - Mentorship & Training
Guide and support junior technicians (Level 1 and 2), sharing best practices and troubleshooting techniques. - Customer Support & Consultation
Serve as a technical resource for customers, recommending machine upgrades, operational improvements, and support solutions. - CNC Software & Controls
Program and troubleshoot major control systems such as Fanuc, Siemens, Mazak, and Heidenhain. Perform firmware and software updates as needed. - Documentation & Feedback
Maintain detailed service logs and diagnostic reports, and share insights with engineering and technical teams for product improvement. - Emergency Response
Provide timely responses to urgent service needs, minimizing downtime at customer facilities. - Compliance & Safety
Ensure strict adherence to safety standards, industry regulations, and customer-specific protocols during all service activities.
Requirements & Qualifications
- Strong knowledge of CNC machinery operation, electrical schematics, and mechanical systems
- Proficient in troubleshooting and programming control systems: Fanuc, Siemens, Mazak, Heidenhain
- Familiarity with servo motors, drives, PLCs, and industrial automation
- Experience with laser calibration, ball bar testing, and precision alignment
- Excellent communication skills for customer interaction, documentation, and team collaboration
- Proven ability to mentor and lead field service projects
Education & Experience
- Associate’s or Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or equivalent hands-on experience
- 8–10 years of experience in CNC service and repair, with a strong focus on diagnostics and troubleshooting
- Solid electrical background with the ability to read and interpret schematics and technical drawings
- Experience training customers on machine operation and maintenance
Travel Requirements
- Up to 60% travel, including overnight stays as required
- Frequent visits to customer sites within assigned territory
- Must have reliable transportation and a clean driving record
Physical Requirements
- Ability to lift up to 50 lbs
- Comfortable performing physical tasks including bending, twisting, crawling, and climbing step ladders (up to 8 feet)
- Capable of driving to job sites daily