Job Description
Job DescriptionBenefits:
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Second Shift 3-11
Front Desk Agent
Are you a people person? Do you enjoy interacting with people from all over the country, or even the world? Are you a positive personality who always looks for the good in a situation? If so then we would like to meet you! The Hampton Inn & Suites by Hilton New Albany hotel is looking to add friendly team members to our front desk. We are currently accepting applications for part-time, Friday, Saturday and Sunday 3p-11pm. Apply today for a chance to join our fun front office team at our busy 114-room hotel!
Title: Front Desk Agent
Reports To: Assistant General Manager/General Manager
POSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
ORGANIZATIONAL SCOPE: Position is responsible for exceptional customer service in order to generate revenue.
ESSENTIAL FUNCTIONS
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance.
- Show guests to room assisting them with their luggage.
- Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions.
- Check luggage for hotel guests both for day and overnight.
Knowledge and Skills:
- Education: High school education or equivalent experience.
- Experience: Three months to one full year of employment in a similar hotel position or customer service position
- Hours Required: 8 hour shifts; scheduled days and times may vary based on need.
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Lin-Gate Hospitality services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.
- hotel front desk: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Remotely
- No
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekend availability
Application Question(s):
- Are you willing to undergo a criminal background check?
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person