Job Description
Job Description
About the Job
Job Description:
We are seeking a full-time Installation Technician for a dynamic and innovative organization specializing in professional audio, video, and lighting solutions. Join a collaborative, supportive, and growth-oriented work environment where your contributions are valued. Explore opportunities for professional development and diverse, exciting projects in the AV industry.
Role Overview
The Installation Technician is responsible for:
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Assisting with installation projects
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Supporting customer training post-installation
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Providing ongoing customer support
Key Responsibilities
Installation
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Assist in on-site technical reviews and documentation
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Support installation according to system designs and Statements of Work (SOWs)
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Assist with cable scheduling, planning, and installation tasks
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Safely install AV equipment (speakers, projectors, displays, etc.)
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Terminate low-voltage cabling (coaxial, network, audio, speaker cables)
Q-SYS Systems Support
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Assist with basic Q-SYS system configurations and installations
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Support integration of Q-SYS components within system designs
Documentation & Review
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Assist in the preparation of documentation and system configurations
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Support accuracy and functionality checks during installation
Schematics & Cable Scheduling
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Assist with creating detailed schematics and cable schedules
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Accurately document cable paths and connections
Training Support
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Assist with training sessions on installed systems
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Prepare troubleshooting documents and user guides
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Provide on-site assistance and support during training
Customer Support
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Respond promptly to customer inquiries (same day for calls, within 24 hours for emails)
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Assist in resolving customer support issues and service calls
Post-Installation Duties
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Support the creation of final schematics and documentation
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Ensure documentation provided to customers is complete and accurate
Personal and Professional Growth
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Set monthly and yearly professional growth goals
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Continuously pursue learning and improvement opportunities
Ideal Candidate Profile
A solid technical background, strong communication skills, and the ability to work both independently and collaboratively. Attention to detail, proactive behavior, and a commitment to excellent customer service are essential.