Job Description
Job Description
DEX JOB DESCRIPTION
Job Title
Administrative Contract Billing Specialist
Job Grade
Department
Admin
Sub-Department
Billing
Job Key
Effective Date
June 2024
JOB SUMMARY
Responsible for the setup of all contracts immediately following order invoicing. Also responsible for timely and accurate contract renewals and responding to customer questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain integrity and accuracy of all recurring contract records.
- Timely and accurate contract renewals.
- Continuous review of contract renewal report, to insure no processing of delinquent/inaccurate meters. Accounts cannot be suspended/expired for more than 15 days.
- Responsible to respond to all contract group emails and voicemails on a timely basis.
- Post Contract changes, credits/debits.
- Process Machine Relocations and Incoming ITT requests
- Provide information for cancellations, termination fees, etc.
- Escalation issues as appropriate.
- Other tasks as assigned
- Adheres to all safety precautions and follow all safety requirements to properly complete job tasks
- Performs other job-related duties as assigned
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
- Typically reports to: Area Admin Manager
- Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management)
JOB QUALIFICATIONS / SKILLS REQUIREMENTS
- Basic math skills
- Ability to communicate clearly and effectively with all levels of employees within the organization, customers and vendors, both written and verbal
- Attention to detail, data entry accuracy, ability to multitask and excellent organizational skills
- Organizational skills with ability to stay focused on deadlines
- Able to work independently and as a productive team member.
- Experience with E-Automate a plus
- Ability to use Microsoft Office Suite including Outlook, Word and Excel
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent
- At least one year of data entry, order entry, or related office experience required.
- Customer service experience preferred.
WORKING CONDITIONS
- Regular business hours. Some additional hours may be required during peak periods.
- Travel requirements: 0%
- Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
Sitting
Up to 8 hour(s) a day
Lifting
Up to 0 hour(s) a day, #0 pounds
Walking
Up to 1 hour(s) a day
Pushing/ Pulling
Up to 0 hour(s) a day
Standing
Up to 1 hour(s) a day
Climbing
Up to 0 hour(s) a day
Bending/ Squatting/Stooping
Up to 0 hour(s) a day
Stairs
Up to 0 hour(s) a day
Reaching
Up to 0 hour(s) a day
Ladder
Up to 0 hour(s) a day
Balancing
Up to 0 hour(s) a day
Step stool
Up to 0 hour(s) a day
Twisting
Up to 0 hour(s) a day
Excessive heat exposure
Up to 0 hour(s) a day
Crawling
Up to 0 hour(s) a day
Excessive cold exposure
Up to 0 hour(s) a day
Hands in water
Up to 0 hour(s) a day
Dust exposure
Up to 0 hour(s) a day
Kneeling
Up to 0 hour(s) a day
Loud noise exposure
Up to 0 hour(s) a day
Data Entry/Typing
Up to 8 hour(s) a day
Humidity exposure
Up to 0 hour(s) a day
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
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