Job Description
Job Description
Night Auditor - Front Desk Agent
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!
Compensation:
$16.50 - $17.50 hourly
Responsibilities:
- Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
- Ensure all guests feel they are having an exceptional experience at the property
- Perform additional bookkeeping, administrative, and accounting procedures as required
- Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
- Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Qualifications:
- Diploma or equivalent from high school is required; some college is desired
- Overnight shift; requires flexible hours
- Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
- Great communications. and excellent customer service skills are required
- Proficiency with computers is required; experience with reservation and accounting software is desired
- Must be able to stand on your feet for 8 hours during a typical shift
- Please only apply if you meet each of these criteria
About Company
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.