Front Desk Receptionist - Property Management

Job Description

Job Description???? Join One of Cincinnati’s Top Workplaces!

Now Hiring: Front Desk Receptionist / Resident Relations Representative
???? Greater Cincinnati | Full-Time | Competitive Pay

???? Why Uptown Properties

Recognized as one of the Top Companies to Work For in 2025 by the Cincinnati Enquirer, Uptown Properties is a premier property management and real estate development company dedicated to revitalizing communities and creating exceptional living experiences.

We’re seeking a friendly, organized, and professional Resident Relations Representative to serve as the first point of contact for residents and visitors. If you love helping people, thrive in a fast-paced environment, and want to grow your career in property management, we want to meet you!

???? About the Role

As our Front Desk Receptionist / Resident Relations Representative, you’ll play a key role in ensuring a positive resident experience, providing outstanding customer service, and supporting the daily operations of our communities and property management offices.

This is a full-time position ideal for someone who enjoys working with people and wants to be part of a collaborative, growing organization.

???? What You’ll Do

Resident Support & Customer Service (35%)

• Welcome residents and guests with professionalism and warmth.

• Respond promptly to phone calls, text messages, and in-person inquiries.

• Serve as a liaison between residents, prospects, and the property management or leasing teams.

Resident Communication & Issue Resolution (30%)

• Direct resident and prospect concerns to the appropriate department quickly and accurately.

• Notify residents of unit showings and coordinate communications.

• Support resident outreach initiatives and deliver timely notices or updates.

Administrative & Operational Support (15%)

• Open and close the office daily according to procedures.

• Handle incoming and outgoing mail and manage package distribution.

• Process rent payments and assist with move-in/move-out logistics.

• Prepare keys, parking passes, and other necessary documentation.

• Support internal audits and maintain well-organized resident files.

Additional Responsibilities (20%)

• Collaborate with team members to ensure seamless resident service.

• Provide general office support and assist other departments as needed.

✅ What You’ll Need

• High school diploma or equivalent required; college degree preferred

• Previous customer service or administrative experience strongly preferred (property management experience a plus)

• Excellent communication and interpersonal skills

• Strong attention to detail, organization, and follow-through

• Ability to multitask and thrive in a dynamic environment

• Proficiency with basic office software and phone systems

???? Pay & Perks

• Competitive Pay (commensurate with experience)

• Paid Time Off & Sick Days

• Paid Holidays

• Medical, Dental, Vision, Disability & Life Insurance

• 401(k) with Company Match

• Profit Sharing

• Employee Assistance Program

• Employee Appreciation Events

• Free Parking

• Career Growth & Professional Development Opportunities

• A friendly, collaborative environment where your contributions make a visible impact

???? Ready to Join the Team?

Be part of a company that values people, supports growth, and takes pride in the communities we serve.

???? Apply today to join one of Cincinnati’s Top Workplaces!

M-F 8:30am-5:00pm Rotating Saturdays 10am-6:30pm