Network/IT Technician for MSP
Job Description
Job Description
As a proudly locally owned and operated IT company, we are deeply committed to serving our community with personalized technology solutions. We take pride in delivering customized solutions tailored specifically to each client's unique needs, rather than relying on standardized stacks. Our diverse client base ranges from small local businesses with just a few employees to large enterprises with thousands of staff members. We regularly consult for these organizations with varying response requirements, building lasting partnerships within our community and giving our team exposure to a wide variety of technical environments and challenges.
Position Overview:
Join our locally owned team as an experienced Network/IT Technician. This role primarily focuses on advanced technical support with occasional on-site escalations, requiring strong problem-solving skills and hands-on technical expertise across diverse client environments in our local market.
Why Work for a Local Company:
- Direct impact on local businesses and community growth
- Personal relationships with clients and team members
- Flexible, responsive decision-making without corporate bureaucracy
- Investment in local talent and career development
- Pride in supporting fellow local business owners
Primary Responsibilities:
- Provide Tier 3 technical support for complex issues across varied local client infrastructures
- Handle escalated tickets that require advanced troubleshooting and customized solutions
- Respond to on-site technical emergencies and escalations when needed
- Participate in on-call rotation schedule (only a couple times per year, decreasing as more technicians join the company)
- Travel out of town and occasionally out of state for client projects (generally one to two day duration)
- Diagnose and resolve network connectivity and performance issues in diverse environments
- Troubleshoot Windows domain controller problems and Active Directory issues
- Configure and maintain VLAN settings and network segmentation for various client needs
- Implement and troubleshoot firewall rules and security policies
- Adapt solutions to fit unique client requirements rather than applying standard approaches
- Collaborate with other IT team members on infrastructure projects
- Document solutions and maintain knowledge base articles
Required Experience:
- 3+ years of hands-on networking experience in varied environments
- Strong understanding of Windows Server environments and domain controllers
- Proficient in VLAN configuration and network troubleshooting
- Experience with firewall management and rule implementation
- Proven track record in technical support roles
- Experience with escalated technical issues and problem resolution
- Ability to adapt technical solutions to diverse business environments
- Reliable transportation for on-site client visits
- Valid driver's license required
- Willingness to travel for client projects when needed
Technical Skills:
- Windows Server administration and Active Directory management
- Network protocols, routing, and switching concepts
- Firewall configuration and security best practices
- VLAN setup and network segmentation
- Remote support tools and ticketing systems
- Strong diagnostic and troubleshooting abilities
- Flexibility to work with various technology stacks and configurations
What We Value:
- Practical, hands-on experience over formal certifications
- Problem-solving mindset and ability to work independently
- Strong communication skills for both technical and non-technical users
- Flexibility to handle both remote support and occasional travel
- Commitment to continuous learning and staying current with technology
What We Offer:
- Competitive salary based on experience
- Strong preference for internal promotions and career advancement
- Abundant opportunities for growth and specialization based on your interests and strengths
- Opportunity to work with diverse technical challenges across varied client environments
- Professional development opportunities in a growing local company
- Collaborative team environment with direct client relationships
- Investment in your long-term career development
Career Growth at Green Line Solutions:
As a locally owned and operated company, we believe in developing our team members and promoting from within whenever possible. Whether your interests lean toward network security, cloud infrastructure, project management, or client consulting, we work with you to build expertise in areas that excite you while meeting our clients' evolving needs.