Family Service Advisor

Job Description

Job DescriptionJob Overview

Join Our Team as a Family Service Advisor – Make a Difference Every Day!

Are you a compassionate and service-oriented professional looking for a meaningful career? Ashland County Memorial Park and Roberts Funeral Home—the area’s only funeral home, cemetery, and crematory combination—is seeking a Family Service Advisor to join our dedicated team.

Why This Role Matters

As a Family Service Advisor, you will play a vital role in guiding families through important end-of-life decisions with care and expertise. Whether assisting families after a loss, helping them pre-arrange their plans, or answering cemetery-related questions, your work will bring comfort and peace of mind during crucial moments.

What We Offer:

• A Rewarding Career: Make a lasting impact in the lives of families
• Competitive Compensation: Earn between $35,000 and $65,000 per year, with performance-based growth potential
• Work-Life Balance: Enjoy full-time, flexible hours with some evenings and occasional weekend hours
• Technology-Driven Approach: We are a progressive organization that applies the latest technology and CRM tools to enhance our services and stay connected with the families we serve
• Specialization in Cremation: We offer a wide range of cremation options, ensuring families have personalized choices
• Comprehensive Training & Support: We provide the tools and guidance you need to succeed
• Team-Oriented Environment: Be part of a compassionate and professional team committed to serving the community

What You’ll Do:

• Assist families with cemetery and cremation arrangements after a loss
• Provide exceptional customer service for those seeking information about our cemetery and funeral services
• Educate and guide families on pre-arrangements, pre-funding, and near-need planning
• Support families through our Healing Begins Here program, ensuring they have the resources they need
• Work closely with the funeral home and cemetery teams to provide seamless service
• Engage in community outreach to raise awareness about pre-planning options

What We’re Looking For:

• A passion for helping others with empathy and professionalism
• Strong communication and customer service skills
• Ability to educate and guide families through important decisions
• Self-motivated and organized with attention to detail
• Previous experience in sales, customer service, or funeral/cemetery services is a plus, but not required

Our motto:
"Serving Families with Personalized Options to Provide Lasting Memories."

If you’re looking for a meaningful career where you can truly make a difference, we would love to meet you.

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person