Job Description
Job Description
About Company:
Welcome to the Silverspot Cinema's Career Center! At Silverspot Cinema, we are dedicated to creating an exceptional movie-going experience. Our team is committed to providing top-notch service in a relaxed and luxurious setting. We take pride in offering a variety of delicious food and drinks, maintaining spotless facilities, and showcasing a curated selection of films.
Founded in 2009, Silverspot Cinema is a privately held company specializing in sophisticated dine-in cinemas. We offer an enhanced entertainment experience with a full dine-in menu, signature cocktails, craft beers, and a full wine list1. With locations in Florida, North Carolina, Ohio, and Wisconsin, we continue to expand and innovate in the cinema industry.
Join us and be part of a team that brings the magic of cinema to life with excellence and innovation.
About the Role:
The Guest Relations position at Beachwood Cinema is pivotal in ensuring an exceptional and seamless experience for all patrons visiting our facility. This role focuses on delivering outstanding customer service by addressing guest inquiries, resolving concerns promptly, and fostering a welcoming environment. The successful candidate will act as the primary point of contact for guests, representing the cinema’s commitment to quality and hospitality. By maintaining clear communication and a positive demeanor, the Guest Relations professional will contribute significantly to customer satisfaction and repeat business. Ultimately, this role supports the cinema’s reputation as a premier entertainment destination within the Information and Media Services industry.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or guest relations, preferably in a hospitality or entertainment setting.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic computer proficiency for managing bookings and guest records.
Preferred Qualifications:
- Experience working in the cinema or broader entertainment industry.
- Familiarity with ticketing software and point-of-sale systems.
- Additional language skills to assist a diverse guest population.
- Conflict resolution or customer service certification.
- Knowledge of local area attractions and transportation options.
Responsibilities:
- Greet and assist guests upon arrival, providing information about movie schedules, ticketing, and amenities.
- Handle guest inquiries and complaints with professionalism and efficiency, ensuring timely resolution.
- Coordinate with other cinema departments to facilitate smooth operations and enhance the guest experience.
- Maintain accurate records of guest interactions and feedback to support continuous service improvement.
- Promote cinema policies and safety guidelines while ensuring a comfortable environment for all patrons.
Skills:
The required skills such as strong communication and interpersonal abilities are essential for engaging effectively with guests and understanding their needs. Problem-solving skills are used daily to address and resolve any issues or complaints that arise, ensuring guest satisfaction. Organizational skills help manage bookings, maintain records, and coordinate with other departments to streamline operations. Preferred skills like familiarity with ticketing software enhance efficiency in processing transactions and managing guest information. Multilingual capabilities and conflict resolution expertise further enable the role to serve a diverse clientele and maintain a positive atmosphere within the cinema.