Community Services Front Desk Team Member {Part-Time} (Job ID: 04-2026-03)

Job Description

Job Description

The City of Independence Community Services Department is seeking a responsible, hardworking, dedicated, friendly, energetic, and fun individual with a passion for serving the community to serve as a Front Desk Team Member to perform key administrative functions in support of the Community Services Team.

Days, Hours & Additional Employment Details

The Community Services Front Desk Team Member is a part-time position, working 24 hours a week, Mondays and Tuesdays from 7 AM to 2 PM and Wednesdays from 7 AM to 5 PM.

There may be weeks periodically throughout the employment period where working evenings, weekends and holidays are required resulting in an adjusted schedule and/or overtime.

Duties and Responsibilities

• Perform a variety of administrative tasks in support of Community Services programs, activities, events, and services.
• Interact and communicate in written and verbal formats with residents, guests, colleagues, and team members to answer questions, disseminate or explain information, etc. in such a way that continues to foster the safe, fun, and educational environment of the Civic Center.
• Answer telephone calls, e-mails, and in-person inquiries, providing general department and program-specific information and/or directing individuals to the appropriate person or department.
• Compile, copy, sort, and file records and documents in line with Community Services policies and procedures.
• Receive incoming mail and respond or distribute accordingly.
• Register residents and guests for various programs, activities, events, trips, and services and process payments in accordance with department procedures for enrolling participants.
• Attend training seminars and meetings as required.
• Perform other duties as assigned.

Necessary Competencies

• Written & Verbal Communication
• Customer Service
• Problem Solving
• Prioritizing
• Attention to detail
• Teamwork
• Planning and Organizing

Requirements

• High School Diploma or GED Equivalent.
• Minimum of two (2) years of administrative experience in an office environment.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to handle multiple responsibilities, program, activities, events, and services simultaneously, ensuring all internal and external deadlines are met.
• Ability to operate standard office equipment including photocopiers and scanners, voicemail systems and personal computers; operate laminator when needed.
• Be intrinsically motivated to work independently while still having a team-oriented mentality.
• Availability to work some evenings, weekends, and holidays.
• Represent the City of Independence in a professional manner.

Physical Requirements

While performing the duties of this job, the employee is regularly required to see, speak, and hear. The employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms; and be able to lift up to 25 lbs. when necessary.

Americans with Disabilities Act

The City of Independence is committed to providing reasonable accommodation(s) to qualified individuals with disabilities.

Salary Information

• The starting salary for this role in Grade 3 is $16.50/hour.
• The hiring salary amount will depend on the candidate's combination of education, experience, and certification history along with other considerations.

The City of Independence is an Equal Opportunity Employer and does not discriminate against race, color, religion, sex, national origin, age, disability, or genetic information.

This position is an "at will" position and the successful candidate serves at the pleasure of the City of Independence, Ohio leadership.

Successful background check and pre-employment screening required. The City of Independence is a Drug Free Workplace Employer.