Job Description
Job Description
Job Summary:
We are seeking a dynamic Field Service Technician to join our team, responsible for cultivating strong client relationships and delivering exceptional service for our software solutions. As an integral member of our team, you will engage with customers onsite, providing hands-on support, troubleshooting, and training to ensure optimal utilization of our products.
NOTE: This IS a remote position, but we are only looking for individuals living in or around Cincinnati.
Responsibilities:
- Completing a set of scheduled customer loops to service our customer base
- Completing a standard service report with each visit
- Troubleshooting all issues with the equipment or application
- Engaging with key personnel at each location
- Creating quarterly business reviews based off of site visits
- Communication with customers via phone or email to help troubleshoot challenges
- Assisting with implementations at new or existing customer locations
- Maintaining company expenses through company issued American Express credit card
Experience:
- Exceptional communication skills
- Must know how to operate Microsoft Outlook, Excel, and PowerPoint
- Basic proficiency with technology
- Ability to meet time-sensitive deadlines
If you thrive in a fast-paced, customer-centric environment, check us out today!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Work Location: On the road
Company DescriptionWe’re an app-based tech company making big waves in the food processing industry! Our one-of-a-kind software and unique culture make Innova Zones an exciting place to grow. With headquarters in Dallas, TX and team members across the country, we focus on helping our employees succeed — both professionally and personally.
Company Description
We’re an app-based tech company making big waves in the food processing industry! Our one-of-a-kind software and unique culture make Innova Zones an exciting place to grow. With headquarters in Dallas, TX and team members across the country, we focus on helping our employees succeed — both professionally and personally.