Automotive Glass Technician Trainee

Job Description

Job Description

Auto Glass Technician Trainee

Who We Are

Defender Auto Glass was founded in 2014 and has since grown to be a leading auto glass provider in the Greater Cleveland and Akron areas. With three in-shop repair locations and several mobile repair vehicles, the company is locally owned and headquartered in Mentor, Ohio. At Defender Auto Glass, we take pride in performing quality auto glass repairs and replacements. Our superior customer service and attention to detail is what sets Defender apart from all other auto glass repair shops in Northeast Ohio.

What We Value

Philanthropy: We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us.

Family: Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At Defender, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork.

About the Position

The Auto Glass Technician Trainee is responsible for assisting with repairs and replacements of automotive glass under the supervision of a more experienced glass technician. The experienced technician will work with the trainee to help teach the process of a quality glass repair. This position comes with most tools, uniforms, and a company vehicle to use during the workday.

This is a full-time opportunity that works during the 8:00 am – 4:30 pm time frame, Monday through Friday. We offer competitive hourly compensation, as well as medical, vision, dental, PTO, paid holidays, paid life insurance, paid volunteer program, and 401(k) with company match plan. The Auto Glass Technician Trainee will report to the Glass Manager and pay will commensurate with the chosen candidate's experience.

Essential Job Functions

• Assist senior glass technicians in the installation, repair, and replacement of automotive glass, including windshields, side windows, and back glass.
• Learn to safely handle and prepare glass, adhesives, and tools in accordance with company and industry safety standards.
• Support the setup and cleanup of work areas to maintain a safe and organized environment.
• Observe and participate in vehicle inspections to identify glass damage and determine repair or replacement needs.
• Provided top-notch customer service to all customers.
• Maintain a safe and satisfactory driving record according to company policy.
• Other duties as assigned by supervisor.

Minimum Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Mechanical ability and aptitude required
• Prior vehicle disassembly experience strongly preferred
• Prior technical schooling or training related to the automotive field is preferred, but not required
• Valid driver's license with a clean driving record and ability to pass a background and credit check

Physical Requirements

• Ability to lift or carry large and heavy objects (up to 50 pounds)
• Standing, bending, and reaching for extended periods during service tasks

Characteristics Sought

• Good communication skills to interact with customers, employees, and vendors
• Open to constructive criticism
• Meticulous attention to detail
• Self-motivated and strong work ethic
• Ability to work independently without supervision

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Defender Auto Glass is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Updated September 21st, 2025