Guest Services Supervisor

Job Description

Job Description

DOUBLETREE BY HILTON AKRON/FAIRLAWN - Now Hiring - FRONT OFFICE SUPERVISOR

Job Summary:

The Front Office Supervisor plays a pivotal role in ensuring a seamless guest experience at Doubletree. This position is responsible for supervising the front desk operations, which includes overseeing guest check-ins and check-outs, handling reservations, and addressing guest inquiries and concerns. The supervisor will also work closely with the Front Office Manager and other departments to ensure that all guest needs are met promptly and efficiently. By maintaining a welcoming and organized front office environment, the supervisor contributes significantly to the overall satisfaction and comfort of our guests. Ultimately, this role is essential in creating a positive first impression and fostering repeat business through exceptional service.

Must be available to work 1st and 2nd shift as needed, weekends, and holidays.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a supervisory role in the hospitality industry.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Associate's or Bachelor's degree in Hospitality Management or a related field.
• Experience with Hilton computer software.
• Bilingual abilities are a plus.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
• Manage the check-in and check-out processes, including handling payments and reservations.
• Respond to guest inquiries and resolve any issues or complaints in a timely manner.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Maintain accurate records of guest information and transactions in the property management system.
• Train front desk agents.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Organizational skills are crucial for managing multiple tasks, such as coordinating check-ins and maintaining accurate records. Attention to detail is necessary to ensure that all guest information is processed correctly and that the front office runs smoothly. Preferred skills, such as familiarity with property management software, enhance efficiency in handling reservations and guest data. Additionally, bilingual abilities can improve guest interactions, making the experience more inclusive and welcoming.

Other:

Applicants with additional language skills preferred.

EEO

*Background Check Required*

Benefits

• All Employees are eligible for a Complimentary Meal when working 4 or more hours and may receive Discounted Hotel Rooms nationwide.

Additional Benefits May Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(l) Matching Retirement Plan
• Paid holidays
• Vacation
• Sick time
• and more!