Job Description
Job DescriptionSalary: $13 - $14
Front Desk agent basic job duties and required skills
Required Tasks: According to Hotel Standards:
Guest Check-in & Check-out
PMS Operations
Cash Handling & Credit Card Transactions
Switchboard Operation and Telephone Etiquette
Front Office Emergency/Security Procedures
Reservations-Guest Rooms and Meeting Rooms
Assist with Administrative Duties as assigned by Management
Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
Minor Decision Making
Take Group Reservations & Set up Group Blocks
Sales of Guest Rooms with New Arrivals and Phone Inquiries
Follow All Policies & Procedures as Outlined in the Employee Handbook
Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
Operate Laundry as Directed
Maintain a Professional Attitude to all Guests, Associates & Vendors
Help in breakfast as and when required.
Performs other duties as assigned by the management.
Required Skills:
Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
Basic Math
Hand Writing
Computer Skills/Keyboard/Typing Skills
Operate a 10 Key Calculator
Hospitable, Civil Contact with the Public
Ability to Work Independently, with Little to no Supervision
Ability to Complete Multiple Tasks Simultaneously
Night Audit/Basic Accounting Skills/Training