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<h3>Job Description</h3>
Job DescriptionThank you for your interest in our Hotel Front Desk associate position. Signing Bonus offered up to $250.00. Please inquire during interview.&nbsp; The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 
<ul>
<li>Resolve guest complaints, ensuring guest satisfaction.</li>
<li>Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li>
<li>Maintain positive guest relations at all times.</li>
<li>Resolve guest complaints, ensuring guest satisfaction.</li>
<li>Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.</li>
<li>Obtain assigned bank and ensure accuracy of contracted monies.</li>
<li>Keep bank secure at all times.</li>
<li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.</li>
<li>Process all guest check-ins.</li>
<li>Verify registration card information with the guest.</li>
<li>Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.</li>
<li>Once in a while you may have to assist a guest and transport their luggage to the room.</li>
<li>Handle overbooked or walked in guests.</li>
<li>Accept and record wake-up call requests.</li>
<li>Monitor, send and distribute guest faxes.</li>
<li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).</li>
<li>Resolve discrepancies on the room status report with Housekeeping.</li>
<li>Match the bucket check to in-house guest ledger report; report discrepancies to Manager.</li>
<li>Process all check-outs.</li>
<li>Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.</li>
</ul>
EDUCATION AND EXPERIENCE: 
<ul>
<li>Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent years of work experience preferred</li>
<li>Experience: 2 Years of Marriott Hotel Experience preferred</li>
<li>Previous experience as a hotel front desk associate is required.</li>
</ul>
DRUG/BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen.

Hotel Front Desk Night Audit

<h3>Job Description</h3>
Job DescriptionJoin Our Team 
Hotel Front Desk Representative
 
Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at the Hampton Wooster, Ohio.
 
About the Hotel: The Hampton Wooster is committed to providing exceptional guest experiences. We believe that the friendliness of the staff play a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us. Conveniently located in Wooster, Ohio.
 
Essential Job Functions:
1. ** Check-in and Check-out** : Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities, policies, and answer any questions guests may have. During check-out, they settle bills, provide invoices, and ensure a smooth departure.
 
2. **Room Assignments** : They assign rooms to guests based on their preferences, room availability and special requests. This involves managing room keys and ensuring that rooms are properly prepared for incoming guests.
 
3. **Guest Service** : Front Desk agents provide a range of services to guests, which includes information about local attractions and services.
 
4. **Handling Guest Concerns** : If guests have issues or complaints, the front desk is often the first point of contact. Agents are responsible for addressing these concerns professionally and finding appropriate solutions to ensure guest satisfaction.
 
5. **Payment and Billing** : They handle payments, process credit card transactions and provide guests with accurate bills. This requires attention to detail and accuracy.
 
6. **Safety and Security** : Front Desk agents are often responsible for monitoring security cameras and ensuring the safety of guests and their belongings. They may also be trained in emergency procedures
 
7. **Phone and Reservations** : They answer phone calls, take reservations and manage room availability through the hotel's booking system.
 
8. **Administrative Tasks** : Front Desk Agents may also perform various administrative tasks, such as record keeping, managing guest profiles and keeping track of room inventory.
 
9. **Communication** : Effective communication is key in this role , as front desk agents must interact with guests, hotel staff and management, ensuring that information flows smoothly and accurately.
 
10. **Hospitality** : They play a crucial role in creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated during their stay.
 
Overall, the responsibilities of a front desk agent are essential in providing a positive guest experience and maintaining the smooth operation of a hotel or lodging establishment. Their role requires a combination of customer skills, organizational abilities, and attention to details.
 
 Must be available to work weekends and evenings.
 
Job Type: Part-time
 
Work Location: In person

Front Desk Receptionist

<h3>Job Description</h3>
Job Description
STEAK N SHAKE HOSPITALITY HOST JOB DESCRIPTION:
The Hospitality Host position at Steak ‘n Shake is a critical position that will professionally represent Steak ‘n Shake by greeting, engaging and serving new and existing guests and fans.&nbsp; Constantly creates a welcoming atmosphere that appreciates the Guest’s business and supports the location’s ambience with outgoing enthusiastic hospitality. Hospitality Hosts will greet guests upon entering, engage in positive and professional conversation with the Guests.
YOU:
<ul>
<li>
Demonstrate the Golden Rule
</li>
<li>
Have a competitive spirit and desire to win
</li>
<li>
Possess high character and high competence
</li>
<li>
Desire to improve the lives of others
</li>
</ul>
US:
<ul>
<li>
Desire to improve the lives of employees, customers, franchisees
</li>
<li>
Committed to you and your successful journey
</li>
<li>
We place trust above all else. This builds loyalty.
</li>
<li>
Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer.
</li>
<li>
Desire to lead and dominate the premium burger segment of the restaurant industry
</li>
<li>
Our pace is fast, focused, and effective.
</li>
</ul>
Benefits &amp; Perks
Employee discount, Flexible schedule, Employee assistance program, Paid Training
 We use eVerify to confirm U.S. Employment eligibility.

Hospitality Host

<h3>Job Description</h3>
Job Description
Front Desk Receptionist + Barista
Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.
You're the first smiling face a guest sees when they walk through our doors + the last goodbye they hear after their appointment. You'll check guests in + out, stock shelves here + there, whip up specialty coffees and cocktails, fold a towel or two, all while being surrounded by the most beautiful salon + spa environment and creating an overall positive guest experience. 
Job Duties:
<ul>
<li>Guest Engagement providing attentive, fun, upbeat atmosphere catered to the unique experience</li>
<li>Prepare + serve a variety of beverages
<ul>
<li>Elevated coffee experience (lattes, espressos, frappes, etc.)</li>
<li>Limited alcohol selection (signature cocktails, wine, mock tails, etc. for team members +21 years old)</li>
</ul>
</li>
<li>Cash handling + balancing of drawers</li>
<li>Check in + check out guests for their services, products, etc.</li>
<li>Promptly assess guests needs and proactively provides solutions</li>
<li>Daily opening and closing duties</li>
<li>Assists with salon cleanliness- dusting, stocking, loading and unloading dishwasher</li>
<li>Maintain accordance with company standards, state health board and alcohol service requirements</li>
</ul>
Qualities of an ideal candidate:
<ul>
<li>Upbeat individual with fashion-forward appearance</li>
<li>Ability to stand/walk for the majority of scheduled shifts</li>
<li>Flaunts adaptability to change + tech savviness</li>
<li>Embraces a fast-paced, multi-tasked environment</li>
</ul>
Perks:
<ul>
<li>$10-$20 Salon + Spa services</li>
<li>40% off Salon + Spa products</li>
<li>Paid Vacation (after 1 year)</li>
</ul>
Job Qualifications:
<ul>
<li>21+ year old candidates preferred</li>
<li>Ability to lift 20 lbs</li>
<li>Must be able to walk, stand, squat, and bend</li>
<li>Customer service or serving experience is a plus</li>
</ul>
Availability Requirements: 25+ hours per week, part time and full time positions available - apply today!
 Job Posted by ApplicantPro

Front Desk Receptionist + Barista

<h3>Job Description</h3>
Job Description
Employment Type: Part-Time or Full-Time (Weekend availability required) Hourly Rate: $24/hr + Tip Pool Eligibility
Position Overview:
Prime IV Hydration &amp; Wellness is seeking a dynamic, self-driven Wellness Concierge to join our growing team in Gahanna. This is a client-facing role that blends hospitality, wellness education, and brand promotion. The ideal candidate will be a creative communicator with strong people skills and a passion for health and wellness.
Key Responsibilities:
<ul>
<li>Greet clients warmly and guide them through their Prime IV experience</li>
<li>Provide information on IV hydration therapies, vitamin injections, and wellness packages</li>
<li>Lead and manage local social media content and campaigns across platforms (Instagram, Facebook, TikTok, etc.) to drive community engagement and growth</li>
<li>Collaborate with leadership to develop targeted marketing strategies for local awareness</li>
<li>Maintain facility cleanliness, manage scheduling, and coordinate client check-ins and check-outs</li>
<li>Monitor inventory, assist with product ordering, and communicate with vendors as needed</li>
<li>Support membership sales, promotions, and service education in a non-pressured environment</li>
<li>Serve as a brand ambassador both in clinic and during local outreach/pop-up events</li>
</ul>
Requirements:
<ul>
<li>Must be available to work weekends (Saturday and/or Sunday)</li>
<li>Strong social media skills and a creative eye for content creation and engagement</li>
<li>Ability to work independently, take initiative, and adapt quickly in a fast-paced wellness setting</li>
<li>Must be self-led, reliable, and highly organized with attention to detail</li>
<li>Friendly, upbeat personality with excellent verbal and written communication skills</li>
<li>Customer service or hospitality experience preferred</li>
<li>Interest or background in wellness, health, or beauty industries a plus</li>
</ul>
Perks:
<ul>
<li>Participation in tip pool with licensed paramedic/nurse team</li>
<li>Discounted IV drips and wellness services</li>
<li>Opportunity for growth in a wellness-driven, entrepreneurial environment</li>
</ul>

Wellness Concierge - Prime IV Hydration & Wellness

<h3>Job Description</h3>
Job DescriptionBenefits/Perks&nbsp;
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities&nbsp;</li>
<li>Competitive Compensation</li>
</ul>
Job SummaryWe are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel. The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.&nbsp; Responsibilities:&nbsp;
<ul>
<li>Supervise front desk staff</li>
<li>Respond to guest concerns and resolve them appropriately</li>
<li>Coordinate with other departments within the hotel to ensure guest satisfaction</li>
<li>Anticipate the needs of guests and build rapport</li>
<li>Uphold the highest standards of cleanliness, sanitation, safety, and conduct</li>
<li>Maintain accurate records of registration and payment information&nbsp;</li>
</ul>
Qualifications:&nbsp;
<ul>
<li>High school diploma/GED required&nbsp;</li>
<li>Familiarity with hospitality industry standards</li>
<li>Knowledge of front desk operations and procedures</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations</li>
<li>Ability to demonstrate genuine care for customers and employees</li>
<li>Ability to work in a fast-paced environment</li>
</ul>

Guest Service Supervisor

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive wages</li>
<li>Career Growth Opportunities</li>
<li>Fun and Energetic Environment</li>
</ul>
Job SummaryWe are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.&nbsp; The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.&nbsp; Responsibilities
<ul>
<li>Oversee the work of all employees and set clear objectives</li>
<li>Hire qualified personnel according to standards set forth by the company</li>
<li>Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency</li>
<li>Manage budgets and expenses, analyze and report on financial information</li>
<li>Develop and implement a strong marketing strategy to promote the hotel’s services</li>
<li>Communicate with customers when appropriate&nbsp;</li>
<li>Resolve issues that arise with maintenance, equipment, and renovations</li>
<li>Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies</li>
<li>Conduct regular inspections of the facility and uphold strict compliance with health and safety standards</li>
</ul>
Qualifications
<ul>
<li>Proven experience as a Hotel Manager is preferred</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficiency in English; knowledge of additional languages is a plus</li>
<li>Well-versed in hotel management best practices and relevant laws/guidelines</li>
<li>Ability to resolve issues with a customer-focused orientation</li>
<li>An outgoing personality</li>
<li>Excellent communication skills</li>
<li>Strong organizational and time-management skills</li>
<li>Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred</li>
</ul>

Hotel Manager

<h3>Job Description</h3>
Job Description
BASE ONE is a concept powered by PENZONE where guests can ground down and level up their careers and lives in an immersive and inspirational environment. BASE ONE offers training, wellness, rentable space for various life experiences, coworking, creative studio resources, and much more.
Summary:
The Community Coordinator will be the first smiling face a guest sees when they walk through our doors and the last goodbye they hear after their visit to BASE ONE. They will check guests in and out, stock shelves and supplies, serve specialty coffees and cocktails, assist with laundry, and create an overall positive guest experience in a beautiful training environment.
Position: Part-time + Fulltime available, Hourly pay rate
Schedule: Thursday - Saturday, as early as 7am-8pm depending on the day. Must have flexibility to work Sunday - Wednesday for events, event schedule varies.
Responsibilities:
<ul>
<li>Guest Engagement: Provide an attentive, fun, upbeat atmosphere catered to the unique experience. This role welcomes new guests into the PENZONE Salon + Spa New Artist Concept, L I T Life + Yoga students for classes, hosts + event attendees, and visitors looking for more information. Some days include all of the above.</li>
<li>Beverage and Snack Preparation:</li>
</ul>
<ul>
<li>
<ul>
<li>Elevated coffee experience (lattes, espressos, etc.)</li>
</ul>
</li>
</ul>
<ul>
<li>
<ul>
<li>Limited alcohol selection (signature cocktails, wine, mocktails, etc. for team members 21+ years old)</li>
<li>Assist with catering logistics - setup, restocking/refilling food, clean-up, and overall maintenance of the food before, during and after events.</li>
</ul>
</li>
</ul>
<ul>
<li>Guest Check-In/Out: Check in and out guests for their services and products.</li>
<li>Guest Assistance: Frequently circulate to ensure all guests have their needs met and answer questions.</li>
<li>Service Transactions: Perform service ring outs, handle petty cash, deposits, and cash drawers.</li>
<li>Daily Duties: Opening and closing duties, cleanliness (dusting, stocking, loading/unloading dishwasher, light laundry, trash removal, washroom checks).</li>
<li>Compliance: Maintain accordance with company standards, state health board, and alcohol service requirements.</li>
<li>Space Management: Verify spaces are clean and check out renters to ensure spaces are prepared for the next guest.</li>
<li>Stocking: Stock and restock responsibilities.</li>
<li>Furniture Management: Move/reset furniture and spaces efficiently and timely.</li>
<li>Guest Onboarding: Provide tours, introductions, and free sips to new guests.</li>
<li>Tech Support: Support technical questions and escalate issues when needed. **training is included in onboarding, must be able to utilize the knowledge from these trainings to support event flow + technology requirements during the event</li>
<li>Event Support: Set up/tear down, coffee and alcohol bar service, clearing and washing dishes, assist in the event flow, assist hosts/guests with questions about the space, assist in technical questions related to training.</li>
</ul>
Job Qualifications:
<ul>
<li>Upbeat individual with a fashion-forward appearance</li>
<li>Excellent communication and social skills</li>
<li>Ability to multi-task and prioritize daily responsibilities with minimal supervision</li>
<li>Desire to work in a fast-paced environment</li>
<li>Strong interpersonal skills for confident interactions with all demographics of potential guests/clients</li>
<li>Ability to stand/walk for the majority of scheduled shifts</li>
<li>Flexible schedule, including nights and weekends</li>
<li>21+ years old candidates preferred</li>
<li>Basic understanding of technology support</li>
<li>Ability to walk, stand, squat, bend, and lift 20 lbs</li>
<li>Guest service, SERVE SAFE, or serving experience is a plus</li>
</ul>
Perks:
<ul>
<li>Improve lives from the outside in</li>
<li>$10 haircuts, $20 spa services, 40% off salon and spa products</li>
<li>Paid vacation after 1 year</li>
<li>Growth opportunity</li>
<li>Health benefits for eligible team members</li>
</ul>
 Job Posted by ApplicantPro

Front Staff (Community Coordinator)

<h3>Job Description</h3>
Job Description
Position Overview
Millennia Commercial Group is seeking motivated Building Concierge. 
The Concierge will be one of the first point of contact at Key Center. This individual will have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented. The concierge serves as a customer service/sales consultant. Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office and to provide information, tours, taking calls etc. This person will work with the Marriott to deliver a seamless experience between Tower and guests when needed. 
Essential Functions and Responsibilities
<ul>
<li>Greet residents and guests in a courteous and friendly manner as they enter the building.</li>
<li>Become familiar and provide recommendations to residents on community attractions and local amenities when requested.</li>
<li>Provides brochures, floor plans and other collateral to clients.</li>
<li>Maintains a clean and orderly front desk, lobby area, and storage closets were applicable.</li>
<li>Prepares incident reports and correlating documentation.</li>
<li>Adheres to established policies related to fair housing.</li>
<li>Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.</li>
<li>Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.</li>
<li>Must be team oriented.</li>
<li>Check visitors in using a valid form of identification. </li>
</ul>
<ul>
<li>Ensure every interaction receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed. </li>
<li>Provide appropriate assistance as needed to residents, guests, and visitors in expedient and professional manner while adhering to company and building policies. </li>
<li>Proactively seeks opportunities to meet or exceed the expectations of the resident, guest, or visitor. </li>
<li>Assure prompt and positive action on all complaints, questions, and concerns. </li>
<li>Ensure visitors, messengers, and vendors follow access control procedures, according to building policy. </li>
<li>Control after hour access to the lobby through the admittance process. </li>
<li>Screen guests and visitors in an efficient manner to expedite their admittance to the building as needed.</li>
<li>Prevents losses and damage by reporting irregularities or incidents immediately to management. </li>
<li>Immediately responds to emergencies to provide necessary assistance to residents, guests, and visitors.</li>
<li>Respond to incidents of fire, medical emergency, activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions. </li>
<li>Maintain logs, prepare incident reports, activity reports and communicate accordingly to management, life and safety personnel and/or public safety authorities, as required. </li>
<li>Performs other related duties as assigned by management. </li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
<ul>
<li>High school diploma or equivalent. </li>
<li>One to two years related experience or equivalent preferred. </li>
<li>General knowledge of security procedures/methods and fire safety. </li>
<li>CPR and First Aid Training preferred. </li>
<li>Report writing experience preferred. </li>
<li>Excellent written and oral communication skills. </li>
<li>Ability to work independently (and in a team).</li>
</ul>
Work Conditions &amp; Physical Demands
<ul>
<li>Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.</li>
<li>Able to work independently or as a team member and support managers with special projects.</li>
<li>Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.</li>
<li>The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.</li>
<li>While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul>
Values We Seek
<ul>
<li>Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.</li>
<li>Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.</li>
<li>Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.</li>
<li>Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.</li>
</ul>
Expected Hours of Work &amp; Travel
Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
EOE/Disabled/Veterans Statement
We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment:
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.

Concierge - Key Tower

<h3>Job Description</h3>
Job Description
Job Summary: We are looking for a Guest Service Representative/Front Desk Clerk who will enthusiastically greet and welcome guests to the hotel. The representative will complete check-in and/or check-out of guests' stays per Marriott standards. The hotel front desk clerk will accommodate special requests and ensure that all guests have a great experience while staying at our hotel.&nbsp; &nbsp;
<ul>
<li>AM Agent: 7am-3pm Mon-Sun. Weekends are required.&nbsp;</li>
<li>PM Agent: 3pm-11pm Mon-Sun. Weekends are required.&nbsp;</li>
</ul>
Benefits for the Guest Service Representative/Hotel Front Desk Clerk:
<ul>
<li>Competitive Pay</li>
<li>Paid Time Off</li>
<li>Employee Rate Discounts for Hotel Stays</li>
<li>Team Work Environment</li>
<li>Opportunities for Growth</li>
</ul>
Responsibilities&nbsp;&nbsp;
<ul>
<li>Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions</li>
<li>Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer</li>
<li>Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and area’s attractions</li>
<li>Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel’s scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential</li>
<li>Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately</li>
<li>Resolve issues such as location changes, providing additional room amenities and credit issues</li>
<li>Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.</li>
<li>Performs miscellaneous job-related duties as assigned</li>
</ul>
Requirements and Qualifications
<ul>
<li>Regular attendance is essential</li>
<li>May be required to work varying schedules and holidays</li>
<li>Required to fully comply with the hotel’s rules and regulations</li>
<li>Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities</li>
<li>Requires continual standing and movement throughout front office area</li>
<li>Periods of standing exceeding 50% of work shift are required</li>
<li>Maintain a well-groomed and professional appearance</li>
</ul>
About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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