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<h3>Job Description</h3>
Job DescriptionDesktop Support Manager
Location: North East Ohio (Onsite, managing a multi-regional team) Job Type: long-term Contract-to-Hire
Are you a seasoned IT professional ready to lead and innovate? We're searching for a Desktop Support Manager to spearhead our geographically dispersed IT support team. This isn't just a management role; it's a "player/coach" opportunity, splitting your time 50/50 between hands-on technical support and strategic team leadership.
You'll be crucial in delivering "white-glove" support to our C-level executives and other high-visibility stakeholders across approximately 1,400 users. Your leadership will extend to a local team in North East Ohio and a remote team across multiple U.S. locations.
What You'll Do:
<ul>
<li>Lead &amp; Mentor: Guide and develop a team of 6-8 desktop support technicians, both local and remote.</li>
<li>Optimize Operations: Oversee daily ticketing, manage vendors, and implement a unified service desk queue to streamline support.</li>
<li>Provide Hands-On Support: Jump in to troubleshoot Windows OS, Microsoft 365, hardware, and networking issues when needed.</li>
<li>Strategic Impact: Play a key role in shaping the future of our IT support organization, driving process improvements and enhancing user experience.</li>
<li>Executive Support: Ensure top-tier, high-touch support for our senior leadership and critical meetings.</li>
<li>Escalation Point: Serve as the primary point for resolving high-impact and sensitive support issues.</li>
</ul>
Who We're Looking For:
<ul>
<li>Experienced Leader: Proven track record leading desktop support teams across multiple regions, managing operations for both general users and senior executives.</li>
<li>Technical Expert: Strong background in technical support and troubleshooting.</li>
<li>Communication &amp; Diplomacy: Excellent communication skills with the ability to navigate and defuse challenging situations.</li>
<li>Process-Oriented: Familiarity with ITIL or similar frameworks and a history of driving process improvements and tool adoption.</li>
<li>Customer-Obsessed: A genuine passion for delivering exceptional customer service and building strong rapport at all organizational levels.</li>
<li>Adaptable &amp; Composed: Thrives in a fast-paced environment, capable of managing diverse personalities, and remains solutions-focused under pressure. An extroverted and approachable leadership style is a strong plus.</li>
</ul>
If you're a resourceful, forward-thinking leader eager to make a significant impact in a dynamic IT environment, we encourage you to apply!
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gjGEMdVD6k

Desktop Support Manager

<h3>Job Description</h3>
Job Description
Company: Cott Systems
Type: Full-time
Reporting to: Director of Client Success

At Cott Systems, our customers rely on us to keep their technology running smoothly. We're looking for a Desktop Support Engineer who thrives on solving problems, working with hardware and peripherals, and digging into entry-level system administration tasks like SQL database queries. If you're energized by hands-on tech work and want to make a tangible difference every day, this might be the perfect role for you.

Key Responsibilities:
<ul>
<li>Serve as the primary technical support contact for our on-premises (locally installed) customers.</li>
<li>Troubleshoot, configure, and manage hardware including servers, workstations, scanners, printers, and peripherals.</li>
<li>Install and support Windows-based systems (both desktop and server), including OS, drivers, and Cott application environments.</li>
<li>Perform basic system admin functions: running SQL Server 2019 queries, updating database tables, and assisting with patching and backup validation.</li>
<li>Lead remote or onsite installation planning and support engagements for new customer hardware.</li>
<li>Work cross-functionally with internal teams and customers to ensure technology environments are healthy, stable, and aligned with application needs.</li>
<li>Track and escalate complex issues as needed, always ensuring responsive and professional communication.</li>
</ul>
Requirements
<ul>
<li>Associate degree in IT or related field, or equivalent experience supporting Windows-based hardware/software environments.</li>
<li>Strong hands-on experience troubleshooting desktop and peripheral hardware.</li>
<li>Familiarity with Windows 10/11 and Windows Server environments (2012 through 2019).</li>
<li>Working knowledge of SQL Server Management Studio (SSMS), including basic queries and table updates.</li>
<li>Comfortable navigating Active Directory, DNS, and basic Windows network configurations.</li>
<li>Experience with IIS, backup/restore utilities, or virtualization (Hyper-V, VMware, Citrix) is a plus.</li>
<li>Excellent problem-solving and customer communication skills.</li>
<li>Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.</li>
<li>Willingness to occasionally travel for onsite customer installations or escalated support needs.</li>
</ul>
Benefits
Why Cott Systems?
We're an established software and services company focused on supporting local governments across the U.S. You'll be part of a collaborative team that values technical curiosity, service excellence, and the satisfaction of a job well done.
We offer:
<ul>
<li>Flexible time off and paid holidays</li>
<li>401K with company match</li>
<li>Comprehensive medical, dental, and vision insurance (including HRA option with company contribution)</li>
<li>Company-paid life, AD&amp;D, short-term, and long-term disability insurance</li>
</ul>

For more information about Cott Systems, please visit our website

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

#ValsoftG1

Desktop Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:

***THIS JOB IS ON-SITE IN AURORA, OH***
 
About Us:
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. 
 
Position Description: Client Support Engineer
The Field Service Support Engineer will be responsible for delivering exceptional technical support to customers, efficiently troubleshooting and resolving issues. If a resolution cannot be found, the specialist will collaborate with other departments to ensure timely and effective solutions. All incidents and their resolutions will be meticulously documented. The ideal candidate will possess strong problem-solving abilities, a deep understanding of LayerZero products and services, and a dedication to providing outstanding customer service.
Requirements:
Primary Duties: 
<ul>
<li>The position will mostly interface with the Customer on issues that require in-depth product knowledge.</li>
<li>Respond promptly to customer inquiries </li>
<li>Troubleshoot and diagnose technical issues related to LayerZero products or services.</li>
<li>Escalate complex issues to appropriate teams </li>
<li>Provide step-by-step guidance to customers directly for resolving technical issues.</li>
<li>Analyze, replicate, and resolve issues to ensure a timely resolution for customers.</li>
<li>Log, track, and document support requests and resolutions.</li>
<li>Maintain a knowledge base of common issues and solutions</li>
<li>Develop and maintain in-depth knowledge of LayerZero’s products and services.</li>
<li>Stay updated on product releases, updates, and new features to provide accurate information to customers.</li>
<li>Direct customer communication is expected.</li>
<li>Effectively communicate technical information to less-technical customers.</li>
<li>Follow up with customers to ensure that issues have been resolved to their satisfaction.</li>
<li>Work closely with engineering teams to address customer concerns and provide feedback on recurring issues or improvement ideas.</li>
<li>Monitor common customer issues and provide feedback to help improve the products. </li>
</ul>
 
Experience &amp; Skills:
<ul>
<li>Understanding of mechanical and electrical systems</li>
<li>Proven experience in technical support</li>
<li>Strong writing, editing, and proofreading skills with keen attention to detail.</li>
<li>Familiarity with documentation tools.</li>
<li>Ability to work independently and manage multiple projects simultaneously.</li>
</ul>
Education:
<ul>
<li>A bachelor’s degree in computer science or computer engineering is preferred but not required</li>
</ul>
What We Offer:
<ul>
<li>Competitive pay with performance incentives</li>
<li>100% company-paid medical, dental, and vision</li>
<li>401(k) with company match</li>
<li>3 weeks PTO, 8 paid holidays, and 2 floating holidays</li>
</ul>
Why You Will Love Working with Us:
<ul>
<li>Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.</li>
<li>Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.</li>
<li>Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.</li>
<li>Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.</li>
</ul>
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

Client Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Are you a strategic operations leader with a passion for agriculture and client success? We are seeking an experienced Area Application Manager to lead our applicator business operations across a defined territory. In this role, you’ll be at the forefront of driving operational efficiency, customer satisfaction, and team performance.
 
You’ll oversee scheduling, inventory, billing, and financial performance while maintaining strong relationships with clients. This position also provides direct guidance to client-based employees, ensuring high standards in safety, service, and productivity. This is a hands-on leadership role that requires both strategic thinking and field engagement.
 
Key Responsibilities
<ul>
<li>Provide leadership across all business operations, with a focus on service quality and operational efficiency.</li>
<li>Build and maintain strong customer relationships through site visits and proactive communication.</li>
<li>Manage inventory and chemical supply chains, ensuring accurate tracking, cost control, and timely restocking.</li>
<li>Supervise and support applicators and client-based employees, ensuring adherence to standards and policies.</li>
<li>Oversee scheduling, billing, and reporting, to align with company objectives.</li>
<li>Deliver training and technical support related to equipment use, maintenance, and safety.</li>
<li>Identify opportunities for growth, process improvements, and enhanced service delivery.</li>
<li>Ensure compliance with all safety regulations and company procedures.</li>
<li>Coordinate equipment maintenance and minimize downtime.</li>
<li>Collaborate with vendors and suppliers to ensure timely access to materials.</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in Agriculture, Engineering, Business Administration, or related field preferred.</li>
<li>Minimum of 10 years of experience in operations, logistics, or office management, ideally in agriculture or chemical industries.</li>
<li>Strong technical knowledge of industrial or agricultural equipment.</li>
<li>Proven experience in employee supervision, training, and mentoring.</li>
<li>Excellent communication, organizational, and leadership skills.</li>
<li>Proficiency with inventory and maintenance management software.</li>
<li>Bilingual in Spanish is preferred.</li>
<li>Valid driver’s license with required insurance coverage.</li>
<li>Must pass drug screening, complete a background check and physical, and be legally eligible to work in the United States.</li>
</ul>
Working Conditions &amp; Physical Requirements
<ul>
<li>Local travel within a two-hour radius; limited overnight or air travel may be required for meetings or corporate visits.</li>
<li>Ability to stand, walk, bend, squat, and lift up to 50 lbs. in field and warehouse environments.</li>
<li>Willingness to work outdoors in varying weather conditions and agricultural environments.</li>
<li>Capability to use PPE when necessary, including respirator use, and work around agricultural chemicals.</li>
<li>Comfortable using laptops, tablets, and mobile devices for communication and reporting.</li>
<li>Ability to maintain a professional appearance and represent the company effectively in all client-facing situations.</li>
</ul>
Benefits
<ul>
<li>Company ownership through Employee Stock Ownership Plan (ESOP)</li>
<li>401(k)</li>
<li>Discretionary bonus and yearly salary increase</li>
<li>Holiday, Vacation, and Sick pay</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Education and Employee Assistance Programs</li>
<li>Life Insurance</li>
<li>Short- and Long-term Disability</li>
<li>Wellness Program including Fitness Facility Reimbursement</li>
</ul>
 
This role offers a unique opportunity to lead impactful operations in a growing, service-driven company. You’ll be part of a team that values leadership, customer focus, and continuous improvement—where your contributions directly influence business performance and client success.
 
If you’re a motivated operations professional ready to take the lead in agricultural services, we want to hear from you! 
 
This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description.
This advertisement does not constitute an employment agreement between Jones-Hamilton Co. and the employee and is subject to change by Jones-Hamilton Co. as the needs of the organization and/or the requirements of the function change.
Pay is commensurate with experience and education. Jones-Hamilton Co. is an equal opportunity employer and will not discriminate based on an employee’s race, color, gender, sexual orientation, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law.
 
#ZR
Requirements:

Area Application Manager

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking an innovative Tier 1 IT Support Consultant to join our Technical Consulting team and experience a rewarding learning and professional development path within our organization. In this role, you will report to the Director of Managed Services and join the front lines supporting our clients in the managed services field. This early-career position is designed to offer an enriching experience that allows you to leverage your technical expertise while immersing yourself in IT service management. You will have the opportunity to gain a profound understanding of the essential components within the Microsoft 365 stack, enhance your skills through engaging projects, observe and learn from customer engagements, and actively contribute to internal processes and technical advancements. 

Responsibilities
<ul>
<li>Participate in identifying, creating, and executing IT strategies and support for our Enterprise, Mid-Market, and SMB customers </li>
<li>Provide technical support for various IT systems, including Office 365, Windows Intune, Microsoft Azure, Microsoft Exchange, Microsoft Lync, Active Directory, Windows Server, Windows Desktop, MS System Center Suite, and other general IT infrastructure – SAN storage, networking, etc. </li>
<li>Provides day-to-day technical, project, and process support and expertise to the client team </li>
<li>Maintain accurate documentation of technical procedures, configurations, and client interactions </li>
<li>Assist with the delivery of deployment and migration projects </li>
<li>Interface with Clients in a presales capacity to find opportunities and scope projects </li>
<li>Provide vital customer service while working with Clients on-site or remotely </li>
<li>Find opportunities to drive additional value to our clients while working with them </li>
</ul>
Requirements:
<ul>
<li>High school diploma </li>
<li>2+ years of experience with Office 365, Windows PowerShell, Active Directory, Exchange Server, and Intune </li>
<li>Ability to establish and nurture internal solid and client-driven relationships and work seamlessly within a collaborative environment </li>
</ul>

Our Benefits
<ul>
<li>Medical, Dental, and Vision coverage available from day one</li>
<li>Flexible schedules, 15 days of paid vacation time annually, 7 paid company holidays, and a paid birthday off</li>
<li>Voluntary supplemental insurances (life, disability, and accident)</li>
<li>401(k) with company contribution</li>
<li>Awarded the 2024 Best Places to Work in Cincinnati by the Business Courier, among other awards</li>
</ul>

Tier 1 IT Support Consultant

<h3>Job Description</h3>
Job Description
Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Information Technology/Assurance Specialist II.
Job Description:
Summary: The IT/Assurance Specialist II primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. 
Essential Duties &amp; Responsibilities: 
<ul>
<li>Establish complex operational software configuration controls and system interfaces for computer system(s) assigned </li>
<li>Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required </li>
<li>Analyze and troubleshoot system anomalies to ensure optimum equipment performance </li>
<li>Prepare system for operational use and support operational tests </li>
<li>Review, prepare, and update AIS accreditation packages </li>
<li>Notify customer when changes occur that might affect AIS accreditation/certification</li>
<li>Perform AIS self-inspections </li>
<li>Provide security coordination and review of all system test plans </li>
<li>Identify AIS vulnerabilities and implement countermeasures </li>
<li>Ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices </li>
<li>Perform VTC System Administration, Scheduling, &amp; Configuration </li>
<li>Provide guest networks Client Support </li>
<li>Perform account creations, changes, &amp; deletions </li>
<li>Provide Help Desk &amp; troubleshooting </li>
<li>Perform Hardware/Software System Configuration, upgrades and modifications </li>
<li>Provide Personal-Issue Laptop Support </li>
<li>Perform Media Control &amp; Accountability </li>
<li>Perform COMSEC account/equipment management </li>
</ul>
Requirement:
<ul>
<li>Three (3) to Four (4) years related experience</li>
<li>Bachelor’s Degree in a related area or equivalent experience (Four (4) years) </li>
<li>Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire. </li>
<li>Your compliance with the vaccination requirements of the Safer Federal Workforce Task Force COVID-19 Workplace Safety, Executive Order 14042, as applicable for your direct or indirect work on or in support of a covered federal contract.</li>
</ul>
Security Requirements: 
<ul>
<li>Current Top Secret Clearance with SCI Eligibility</li>
<li>Eligibility for access to Special Access Programs</li>
<li>Willingness to submit to a Counterintelligence Polygraph</li>
</ul>
Skills:
<ul>
<li>Thorough knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft Exchange Server 2003/2010, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware </li>
<li>Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration </li>
<li>Working knowledge of Risk Management Framework, , Common Criteria, and System Security Policy as they relate to A&amp;A </li>
<li>Working knowledge and current relevant experience with PL1 &amp; PL2 systems; experience with PL3 &amp; PL4 cross domain solutions desired </li>
<li>Must be familiar with current security policy/manuals other guiding policy documents </li>
<li>Must have the ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners </li>
<li>Working knowledge of Microsoft Office (Word, PowerPoint, and Excel) </li>
<li>Possess a high degree of originality, creativity, initiative requiring minimal supervision </li>
<li>Willingness to travel within the organizational geographic Area of Responsibility (AOR) (note - could be extensive, and will include both air and ground transportation) </li>
<li>Must be able to lift up to 50lbs</li>
</ul>
Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk. 
Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.
GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.

Information Technology/Assurance Spec II

<h3>Job Description</h3>
Job Description
Build your Career with an Industry Leader
Headquartered in Cincinnati, LSI Industries (NASDAQ: LYTS) specializes in the creation of advanced lighting, graphics, and display solutions. The Company’s American-made products, which include lighting, print graphics, digital graphics, millwork, metal and refrigerated products, and custom displays, are engineered to elevate brands in competitive markets. Founded in 1976, LSI has grown and now has a workforce of approximately 1,900 employees and 16 facilities throughout North America, LSI is dedicated to providing top-quality solutions to its clients. Additional information about LSI is available at <a href="http://www.lsicorp.com" target="_blank">www.lsicorp.com</a>
We are looking for a Continuous Improvement Manager to support our ADL team out of our Columbus, OH Location.
LSI/ADL Technology provides turnkey, design-to-production service, or we will support you only in the parts of the process you select. Either way, we’re focused on manufacturing quality PCBs and Assemblies that meet and exceed industry quality standards and our own benchmarks for success.
SUMMARY: 
The Continuous Improvement Manager is responsible for the Lean Transformation Plan at LSI ADL Technology, managing all continuous improvement activity and supervising the continuous improvement team. This person will provide direct end-to-end support and leadership to achieve significant improvements to safety, quality, productivity, and/or cost. This energetic and experienced change agent will be expected to use data and statistical analysis methods to drive continuous improvement decisions and activities throughout the organization. Must be able to communicate and work effectively in a high-performance team environment with management, program management, functional and production teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Responsible working, coaching and mentoring LSI ADL teams and departments to complete continuous improvement projects around various business / production processes, customer facing problems, and demonstrate business value through the lean transformation and lean six sigma green &amp; black belt process. </li>
<li>Use Lean Manufacturing concepts to eliminate waste within the value streams and improve overall product quality, manufacturing capability, and process control. </li>
<li>Define and prioritize potential kaizens and projects including financial benefit and process/business impact.</li>
<li>Mentoring and coaching plant leadership, green belts, or other functional departments on the Lean/DMAIC/DFSS methodologies.</li>
<li>Assist in the development of manufacturing processes. This work includes developing standard work, work instructions, cell layout, material presentation, control plans, etc.</li>
<li>Mentoring and coaching of project sponsors and SMEs.</li>
<li>Deliver projects to completion with limited supervision.</li>
<li>Assist in the collection and analysis of data for tracking improvements.</li>
<li>Works independently with project teams and sponsors.</li>
<li>Generate lean communications highlighting progress and success stories.</li>
<li>Influences and leads teams from basic to difficult or complex efforts.</li>
<li>Collaborates effectively at multiple levels of the organization through effective change management process.</li>
<li>Ensure compliance with corporate and plant safety standards.</li>
<li>Deliver Lean Sigma and Continuous Improvement training to internal employees, customers and stakeholders as needed.</li>
<li>Other duties may be assigned. </li>
</ul>
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>This position has supervisory responsibilities over the Continuous Improvement personnel.</li>
</ul>
EDUCATION AND/OR EXPERIENCE:
<ul>
<li>Bachelor’s Degree—Business or Industrial Engineering preferred or equivalent experience.</li>
<li>5-10 year of experience at a BB level with sustained demonstrable results.</li>
<li>ASQ and Lean Certification a plus. </li>
</ul>
PROJECT EXECUTION SKILLS
<ul>
<li>Demonstrated utilization of the full range of tools in resolution of business problems, i.e. Process Mapping, CTQ trees, VSM, 5S, Standard Work, Visual Management, Kaizen, Data Collection, FMEA, KJ Analysis, Pareto Charting, A3 / 5-Why problem solving, Design of Experiments, Control Charts, project planning and other lean methodologies.</li>
<li>Working knowledge of Minitab or other SPC software.</li>
<li>Leads by example, trains, mentors and works in a team.</li>
<li>Ability to deliver Lean Sigma and Continuous Improvement training to internal GB candidates.</li>
<li>Solid understanding of Return on Investment (ROI) and Cost of Poor-Quality identification (CPQ)</li>
</ul>
LANGUAGE SKILLS:
<ul>
<li>Read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. </li>
<li>Communicate effectively with customers, regulatory agencies, or members of the business community inquiries or complaints. </li>
<li>Write speeches and articles for publication that conform to prescribed style and format. </li>
<li>Effectively present information to top management, public groups and/or boards of directors.</li>
</ul>
MATHEMATICAL SKILLS:
<ul>
<li>Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. </li>
<li>Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. </li>
</ul>
Benefits:
<ul>
<li>401(k)</li>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Paid time off </li>
</ul>
EEOC:
LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#ZR

Continuous Improvement Manager

<h3>Job Description</h3>
Job Description
Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as Charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, a variety of special events and much more. 
Service Desk Coordinator Role
The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
What We Are Looking For
The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales. 
Skills/Competencies Required:
<ul>
<li> Experience in guest service</li>
<li> Excellent organization, coaching, and communication skills </li>
<li> Skills in supervision, teamwork, documentation, and return on investment</li>
<li> Solid work history with verifiable references</li>
<li> Passion for the beauty industry</li>
<li> Honesty and professionalism</li>
<li> Previous cash management and balancing cash drawers</li>
<li>Inventory control and product management experience</li>
<li> Experience in handling phone systems</li>
</ul>
 Paul Mitchell The School Cleveland is an equal opportunity employer.
 Job Posted by ApplicantPro

Service Desk Coordinator

<h3>Job Description</h3>
Job DescriptionSalary: $120,300 0 $141,500 
Tangram Flex is seeking a Senior Software Engineer with a minimum of 8 years of experience with technical leadership in software product development and technology programs. Hybrid and On-Site options available.
 
What We Do: Our team and products provide solutions to enable innovators to design, develop, verify, and advance critical systems, while accelerating innovation that advances our nation's security. By accelerating delivery of critical systems, Tangram is transforming the way our nation solves complex software challenges.
 
Tangram Flexs Story Our Mission, Our Purpose, and Our Vision
 
We are committed to staying rooted in our core value of Team First. For that reason, we've designed a highly competitive benefits program and supportive work environment to engage employees and their families.
 Hybrid work options
 Flexible Working Hours and generous Paid Time Off
 Employer Paid Medical, Dental, Vision and Short and Long Term Disability Insurance
 Access to group rating plans for Life Insurance
 Employer contribution to Health Savings Account
 Competitive 401K employer match
 A work environment and culture that fosters transparency, collaboration and well-being.
 
POSITION DESCRIPTION/
Senior Level Software Engineer would provide technical leadership in software product design and development and technical customer programs targeting software and hardware integration and verification for both Defense and Commercial customers/applications.
 
JOB RESPONSIBILITIES/
Primary Responsibilities:
<ul>
<li>Design, develop, write code and test software with approved architecture and engineering processes and best practices in relevant languages (ex. C/C++/Java/Python/Rust).</li>
<li>Primary representative and technical thought partner with clients articulating project requirements, outlining expectations, and collaborating with the team to achieve commitments.</li>
<li>Review and influence ongoing design and development to support end-to-end life cycle including internal and external resources.</li>
<li>Respond to and resolve emergent problems in all aspects of production.</li>
<li>Innovate and mentor a team of engineers, lead teams on top of tech trends, experimenting with and learning new technologies, participating in internal and external technology communities, mentoring other members of the engineering community.</li>
<li>Facilitate software development utilizing the Agile SDLC methodology.</li>
<li>Perform technical support and product use guidance for customer engineers.</li>
<li>Support system testing and system performance analysis.</li>
<li>Analyze, develop, and recommend design approaches to meet requirements for new or improved products and/or processes.</li>
<li>Analyzing and enhancing efficiency, stability and scalability of system resources.</li>
<li>Collaborate with software engineers, systems engineers, and other stakeholders on system characteristics, design, and requirements.</li>
<li>Maintain a high level of understanding our Tangram Flex products and their application within a customer environment.</li>
<li>Identifying opportunities to expand business with customers and participate in developing statements of work and proposals to win additional follow on work with clients.</li>
</ul>
Additional:
<ul>
<li>Contribute to building Tangrams software products, customer systems, and demonstration systems.</li>
<li>Communicate the technical concepts to both business and technical users.</li>
<li>Listen, understand, and convey customer requirements to engineering teammates, Product management,Sales / Growth team, and others.</li>
<li>Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives of the company.</li>
<li>Provide status of ongoing and future projects.</li>
<li>Present technical findings and support customer demonstrations.</li>
<li>Participate in sprint reviews, planning, and integration events.</li>
<li>Participate with in person client meetings,</li>
</ul>
 
DESIRED SKILLS &amp; RESPONSIBILITIES /
Required Skills:
<ul>
<li>BS in Computer Engineering, Computer Science or Electrical Engineering, or equivalent experience.</li>
<li>8-10+ years experience in software product development.</li>
<li>Possess a current/or recent U.S. Government Security Clearance or the ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.</li>
<li>Experience in a hands-on, technical leadership role (e.g. Principal Investigator, Technical Director, Chief Engineer, Security Architect) on related R&amp;D or product development projects.</li>
<li>Experience in software product development using secure software development methods.</li>
<li>Current expert level C/C++ programming skills..</li>
<li>Ability to work in a fast-paced, entrepreneurial environment as part of a small team and execute complex development tasks with limited supervision.</li>
<li>Professional writing and verbal communications skills adequate to prepare software documentation, participate in technical proposal development, and work with external customers.</li>
<li>Ability to Travel to Client sites and Conferences</li>
<li>Ability to Travel and Work at customer site locations, if required.</li>
</ul>
Preferred Skills:
<ul>
<li>MS/PhD in Computer Engineering, Computer Science or Electrical Engineering.</li>
<li>Strong technical relationships with DoD related laboratories (e.g. Air Force Research Laboratory, Office of Naval Research, Army CERDEC).</li>
<li>Current in Python and JAVA.</li>
<li>Experience in leading R&amp;D proposal development.</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to travel by air, car, or other transportation methods.</li>
<li>Prolonged periods of sitting at a desk and working on a computer (up to 8 hours/day).</li>
<li>Ability to lift and carry lightweight items (e.g., laptops, demo equipment, marketing materials) up to 25 lbs.</li>
<li>Frequent use of hands and fingers for typing, using a mouse, writing, and handling equipment.</li>
<li>Visual acuity to read detailed technical documents, view computer screens, and operate software systems.</li>
<li>Auditory ability to participate in meetings, customer demos, and conference calls, including in potentially noisy environments (e.g., trade shows or military facilities).</li>
<li>Mobility to move between office spaces, customer sites, conference venues, and manufacturing or lab environments.</li>
<li>Flexibility to adapt to varying work environments (e.g., corporate offices, government buildings, industrial or lab spaces).</li>
</ul>
 
Tangram Flex is an Equal Opportunity Employer, and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its application procedures and in accordance with federal law. All qualified candidates will receive consideration for employment based on business needs, job requirements, and individual qualifications.
 
EEO/AA Vet/Disabled Employer/ and E-Verify

Senior Software Engineer

<h3>Job Description</h3>
Job Description
KEY PHONE OPERATOR SUMMARY: The Key Phone Operator will be responsible for answering and processing incoming calls with the highest level of customer service, supporting HR with administrative tasks, projects, and employee engagement, as well as assisting with company meetings. This position must be very detail-orientated, requiring someone who is personable, dependable, and responsible, with excellent organizational, verbal, and written communication skills.
KEY PHONE OPERATOR ESSENTIAL DUTIES AND FUNCTIONS: Answer and screen a multiple phone line system while directing callers to the appropriate associate in the correct department or their voice mailbox if they are unavailable. • Answers frequently asked questions regarding company’s address/location, hours of operation, etc. • Assists in trouble shooting phone system issues with IT Department. • Uses a high level of integrity and confidentiality; this includes any HR discussions, incoming and outgoing documents within the HR Department. • Maintains accurate and up-to-date human resource files, records, and documentation while exercising a high level of integrity and confidentiality. This includes any HR discussions, incoming and outgoing documents within the HR Department. • Maintain effective working relationships with employees in various office locations and clients/customers/vendors. • Answers frequently asked questions from applicants and employees relative to standard policies, benefits, and hiring processes. Refers more complex questions to appropriate HR staff or management. • Assists with employee breakroom supplies and employee bulletin board management. • Processes incoming and outgoing mail/packages/documents. • Post announcements, memos, etc. in plant and office areas for all employees. • Follow all company policies and procedures. KEY PHONE OPERATOR COMPETENCIES: Communication Proficiency Ethical Customer Focused Personal Effectiveness/Credibility Flexibility / Adaptability Organization KEY PHONE OPERATOR EDUCATION and/or EXPERIENCE: • High school diploma or equivalent is required. • 1-2 Years prior customer service experience with related phone operator skills. KEY PHONE OPERATOR OTHER SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the level of knowledge, skill, and/or ability required. • Must possess excellent telephone answering skills • Answer and screen a multiple phone line system and direct calls to the appropriate associate in the correct department or to their Voice Mailbox if they are unavailable • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write simple correspondence and memos • Ability to effectively present information during one-on-one and small group situations to customers, clients, and other employees of the organization • Basic understanding of administrative, clerical procedures and systems • Excellent verbal and written communication skills • Excellent customer and interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy • Must be reliable, detail oriented, organized, ability to demonstrate proactive thinking in all situations • Proficient with Microsoft Office Suite or related software KEY PHONE OPERATOR PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Occasionally required to stand or walk, climb stairs, bend, and stoop • Continually required to sit and work on a computer. • Continually required to utilize hand and finger dexterity. • The employee must occasionally lift and/or move up to 25 pounds. • Occasionally required to drive. KEY PHONE OPERATOR/HR ASSISTANT ADDITIONAL DUTIES: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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