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<h3>Job Description</h3>
Job Description
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. 
We are looking for a Concierge to join our amazing team!
Responsibilities: 
<ul>
<li>Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.</li>
<li>Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable.</li>
<li>Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions. </li>
<li>Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate.</li>
<li>Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner.</li>
<li>Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory</li>
<li>Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community.</li>
<li>Answers questions and directs appropriately to nearby community resources.</li>
<li>Coordinates the community’s transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience.</li>
<li>Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience. </li>
<li>Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year.</li>
<li>Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs.</li>
<li>Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations.</li>
<li>Receive and sort incoming mail. Deliver mail as appropriate.</li>
<li>Receive and log all packages that arrive at the community.</li>
<li>May perform other duties as assigned.</li>
</ul>
Requirements
<ul>
<li>Experience as a Concierge, or experience in a customer service role is preferred.</li>
<li>One (1) to two (2) years of working with seniors preferred.</li>
<li>Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving.</li>
<li>Ability to communicate verbally, in writing, and through pictures when necessary.</li>
<li>Able to exude confidence and patience with all interactions.</li>
<li>Ability to manage time efficiently.</li>
<li>Able to operate standard office equipment.</li>
<li>Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email. </li>
<li>The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.</li>
<li>Able to think creatively and independently to meet worthwhile objectives.</li>
<li>Able to be innovative to create and generate solutions.</li>
<li>Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics. </li>
<li>Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.</li>
<li>Able to relate to routine operations in a manner that is consistent with existing solutions to problems.</li>
<li>Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.</li>
<li>Expected to be punctual, neat, clean, and professional in appearance.</li>
<li>Ability to work varied schedules to include weekends, evenings, and holidays.</li>
</ul>
Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Concierge

<h3>Job Description</h3>
Job DescriptionDescription:
As a receptionist, you will be the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standard and other duties as assigned. 
Requirements:
<ul>
<li>Excellent verbal and communication skills</li>
<li>Multitasking and time-management skills, with the ability to prioritize tasks</li>
<li>Computer skills</li>
<li>Able to work effectively with team members</li>
<li>EMR experience is preferred</li>
<li>Insurance Knowledge is preferred</li>
<li>Professional attitude and appearance</li>
<li>Ability to be resourceful and proactive when issues arise</li>
<li>Excellent organizational skills</li>
<li>Great customer service attitude</li>
<li>High School Diploma or GED</li>
</ul>
Benefits
<ul>
<li>401K</li>
<li>401k Employer Match</li>
</ul>
Schedule
Monday - Friday
 
Expected Work Hours
No more than 24 hours per week
 
Work Location
In person

Part Time Front Desk Receptionist

<h3>Job Description</h3>
Job Description
In search of:
<ul>
<li>Youth Room Attendants</li>
<li>Approximately 10-15 hours per week</li>
</ul>
 
Hourly Rate: 
Starting at $11.00 
 
Available Shifts: 
- 2:30-5:30pm Monday-Friday
- Weekend Family Events and Kids Night Out - some required
 
Qualifications:
<ul>
<li>Excellent people skills with a focus on youth development.</li>
<li>Creative, motivated, interactive and fun.</li>
<li>Ability to relate to diverse groups of people from all social and economic backgrounds.</li>
<li>Experience with youth preferred</li>
</ul>
 
Responsibilities include but not limited to:
<ul>
<li>Create and facilitate events for children that are age and Y appropriate</li>
<li>Clean and organize during and after shifts.</li>
<li>Interact with children, families and other guests.</li>
<li>Represent good character.</li>
</ul>
 Job Posted by ApplicantPro

Youth Room Attendant

<h3>Job Description</h3>
Job DescriptionCompany Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: 
<ul>
<li>Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.</li>
<li>Address all guest concerns and ensure follow up is complete</li>
<li>Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.</li>
<li>Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.</li>
</ul>
 Qualifications: 
<ul>
<li>Highly organized.</li>
<li>Must possess a thorough knowledge of guest service and satisfaction.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Most tasks are performed in a team environment with the employee acting as a team leader.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
</ul>
 Benefits/Perks: 
<ul>
<li>Medical, Dental, and Vision options for full-time employees</li>
<li>Paid time off and 401(k) for full-time employees</li>
<li>All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels</li>
<li>Regular opportunities for bonuses</li>
<li>$250 referral bonus for you and a referred associate</li>
<li>DailyPay: access to your already earned wages before payday</li>
<li>Opportunities for upward mobility and growth within the company</li>
</ul>

Guest Services Associate

<h3>Job Description</h3>
Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Compensation:
15.00 hourly
Responsibilities:
<ul>
<li>Provide exceptional service to all hotel guests during their stay</li>
<li>Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages</li>
<li>Process additional administrative, bookkeeping. and accounting procedures as required</li>
<li>Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management</li>
<li>Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required</li>
</ul>
Qualifications:
<ul>
<li>Great communications. and excellent customer service skills are required</li>
<li>Some college is preferred but a high school diploma or equivalent is required</li>
<li>Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required</li>
<li>Requires a flexible schedule that allows for overnight shift hours</li>
<li>Proficiency with computers is required; experience with reservation and accounting software is desired</li>
</ul>
About Company 
Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Hotel Night Auditor

<h3>Job Description</h3>
Job Description
We’re excited to offer a great opportunity to join our team as a Front Desk Supervisor!
 
In this role, you’ll support the Front Office Manager by helping lead the front desk team to provide prompt, efficient, and friendly service. You’ll ensure every guest’s needs are met and help deliver an outstanding experience throughout their stay.
Responsibilities:
Essential Job Tasks:
<ul>
<li>Assists in the operations of the Front Desk by supervising all Guest Service associates.</li>
<li>Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.</li>
<li>Fills in at the Front Desk during busy periods or when staffing needs dictate.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
 
OTHER TASKS
<ul>
<li>Must be able to convey information and ideas clearly</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately</li>
<li>Must work well in stressful, high pressure situations</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests</li>
</ul>
 
Working Conditions
<ul>
<li>Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand.</li>
</ul>
Qualifications:
<ul>
<li>Prior hotel front desk experience required.</li>
<li>Marriott experience preferred.</li>
</ul>
About Company 
Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company

Front Desk Supervisor

<h3>Job Description</h3>
Job Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation:
$15 per hour
Responsibilities:
<ul>
<li>Connect with the housekeeping department to ensure guest accommodations are ready</li>
<li>Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers</li>
<li>Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs</li>
<li>Handle customer complaints as necessary</li>
<li>Perform regular bookkeeping duties: make sure hotel guest information is current and correct </li>
</ul>
Qualifications:
<ul>
<li>High school graduate, GED recipient, or equivalent </li>
<li>Comfortable taking telephone calls and mitigating stressful situations</li>
<li>Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills</li>
<li>Working knowledge of Microsoft Office and reservation management systems</li>
<li>At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred</li>
</ul>
About Company 
Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionAre you a friendly problem solver who can deliver a five-star experience to our guests? Then you might be perfect for the maintenance engineer role at our hotel. You will be responsible for supervising the property's complete maintenance and routine processes to make it fully functional, enjoyable, and safe. Our ideal candidate is committed to helping our guests actively and consistently. If this describes you, and you're ready for an exciting career in hospitality, apply now!Responsibilities:
<ul>
<li>Manage the hotel's machinery and preventive maintenance procedures</li>
<li>Use a wide range of tools such as hammers, screwdrivers, indicators, edge finders, drills, wrenches, and additional equipment</li>
<li>Adhere to all engineering safety norms and procedures</li>
<li>Create an available channel of communication between you and other staff, including managers and department heads</li>
<li>Complete all work orders and fix maintenance problems promptly</li>
</ul>
Qualifications:
<ul>
<li>Driver’s license and outstanding driving record is necessary</li>
<li>Applicants must have 2-4 years of experience in maintenance</li>
<li>Excellent organizational, interpersonal, and communication skills are necessary</li>
<li>The ability to lift and carry 50 lbs. or more is required</li>
<li>Good knowledge of computer software; preferably facilities management software</li>
</ul>
About Company 
Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company

Hotel Maintenance Engineer

<h3>Job Description</h3>
Job DescriptionJob Description: Service Concierge We are currently seeking an experienced, motivated, and energetic professional to manage initiatives in our Customer Service Department. The Service Concierge’s primary goal is to be the Chief Customer Care Advocate; experience and interpret each customer touchpoint through the eyes of the customer to promote customer loyalty and grow business. The Service Concierge ensures that no stone is left unturned as we seek to provide the top level of care for our customers both before, during and after visiting our stores. They will be the direct link from the customer to the correct manager or department lead in ensuring that the customer receives the highest level of care if an issue arises. They will schedule follow-up calls with new and used vehicle purchasers and service customers. The Service Concierge will have the ability to adjust transactions and give reimbursements to increase customer retention and eliminate problems that may arise from customer interactions and experiences that fall below Victory's high standards. &nbsp; The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. They must have a strong sales aptitude, excellent communication, and interpersonal skills. &nbsp; This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. &nbsp; Responsibilities Manages customer experience and makes the proper adjustments to facilitate the highest level of customer satisfaction. Maintains strong communication with customers to eliminate problems before, during and after a sale or service visit. Maintains a solid customer follow-up system to encourage repeat and referral business. Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department. Attend department meetings and share feedback as it pertains to customer experience. Take the initiative to be back up support as needed to ensure customer experience is seamless and not compromised. Performs other duties as assigned. Job Requirement:Job Requirements: High school diploma or GED Always promote and embody company vision to exceed the expectations of our customer every day. Proven interpersonal skills demonstrating a commitment to strengthen the dealership brand through building and maintaining a loyal long-term customer base. Excellent written and verbal communication skills. Proven ability to think strategically and evaluate performance metrics to identify trends. Outgoing and upbeat personality that exhibits the highest level of professionalism, work ethic and dependability. Ability to effectively communicate with dealership management and coworkers. Working knowledge of the automotive industry a plus Must be technologically adept to help communicate in a clear and efficient manner using customers' preferred method of communication. Strong computer and internet skills, including Microsoft Office suite. Basic knowledge using elead CRM system and Reynolds &amp; Reynolds a plus. Keen eye for attention for detail. Professional appearance Strong organizational and time management skills Ability to multi-task and be flexible in an ever-changing environment. Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It’s time to make the most important move of your career! Apply Now!

Service Concierge

<h3>Job Description</h3>
Job Description
Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.
Compensation:
$15 per hour
Responsibilities:
<ul>
<li>Make sure every hotel guest has a pleasant stay</li>
<li>Complete additional bookkeeping, administrative, and accounting procedures as requested</li>
<li>Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management</li>
<li>Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required</li>
<li>Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages</li>
</ul>
Qualifications:
<ul>
<li>Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required</li>
<li>Some college is preferred but a high school diploma or equivalent is required</li>
<li>Outstanding communication skills and excellent customer service skills are required</li>
<li>Proficiency with computers is required; experience with reservation and accounting software is desired</li>
<li>Requires a flexible schedule that allows for overnight shift hours</li>
</ul>
About Company 
Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company

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