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<h3>Job Description</h3>
Job Description

Job Title: &nbsp; &nbsp;Front Desk Supervisor&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Hotel Department: &nbsp;&nbsp;Front Desk
Reports to: &nbsp;&nbsp;Director of Rooms&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;FLSA:&nbsp;Non-Exempt

JOB Objective: &nbsp;&nbsp;Tolead the front desk team and address any guest concerns during shift.

Key Areas of Responsibility: &nbsp;&nbsp;Check-in/Check-out guests, making new guest reservations, answering phone calls, assisting front desk staff and resolving any guests concerns during shift.

Specific Duties:
<ul>
<li>Count your cash drawer and follow hotel’s cash handling procedures;</li>
<li>Checking guests in and out of the hotel;</li>
<li>Responsible for making sure that the shift check list is completed;</li>
<li>Be able to cover any shift 1st, 2nd and 3rd shift (night audit);</li>
<li>Covering shifts when GSA’s call off, request off or No-Show for shift;</li>
<li>Communicating to prior shift any information needed and also writing information in the red book;</li>
<li>Check the fax machine for any faxes that have come in;</li>
<li>Check resume packet from sales and become familiar with the group in house;</li>
<li>Reviewing the Salt (Guest Surveys) report on a daily basis and familiar with our current scores;</li>
<li>Role playing with the front desk team covering reservations, customer service and shop calls;</li>
<li>Training new employees on proper procedures, professionalism, and how to “wow” guests;</li>
<li>Resolving any simple billing issues on the spot and directing complex billing issues to the front office manager;</li>
<li>Follow normal daily checklist;</li>
<li>Must wear uniform and nametag;</li>
<li>Must comply with hotel and brand standards;&nbsp;</li>
<li>Must follow all policies and emergency procedures of the hotel to ensure safety of guests and associates;</li>
<li>Report to manager any health, safety, or hazard issues;</li>
<li>Manager on Duty responsibilities as needed.</li>
<li>Other Duties and Responsibilities as may be designated.</li>
</ul>
<ul>
<li>Qualifications:&nbsp;To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. &nbsp; Requires good communication skills, both verbal and written. &nbsp;Most tasks are performed in a team environment. &nbsp;There is minimal direct supervision. &nbsp;Must possess basic computational ability. &nbsp;Knowledge of computer OnQ property management program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</li>
</ul>

<ul>
<li>Education/Experience: &nbsp;Prior hotel experience and audit/ front desk preferred.</li>
</ul>
<ul>
<li>Language Skills: Must be able to speak, read, write and understand English. Have the ability to work with staff that speaks different languages; ability to respond to common inquiries or complaints from customers, ability to effectively present information to executive staff.</li>
</ul>
<ul>
<li>Equipment/Computer Expertise:&nbsp;Basic computing skills including Microsoft Word and OnQ property management. &nbsp;Typing skills and ability to operate standard office equipment including: copier, telefax, multiple-line telephone system, 10-key, etc</li>
</ul>
<ul>
<li>Physical Demands:&nbsp; This job requires the employee to stand for long periods of time. The physical demands described here are representatives of those that must be met by an associate to successfully perform the essential functions of this job. &nbsp;</li>
</ul>
<ul>
<li>Work Environment:&nbsp;Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp;The employee should be able to move around and work with others in a small, confined area. &nbsp; The noise level in the work environment is usually moderate.</li>
</ul>
<ul>
<li>Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.</li>
</ul>
&nbsp;Safety &amp; Security: The safety and security of our guests and associates is of utmost importance to Indus. Every Indus Hotels / Individual Hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.&nbsp;
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s manager.
Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

<ul>
<li>I have read and agree to comply with the above job descriptions.</li>
</ul>

____________________________________________________&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;__________
Signature&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Date


 
Compensation details: 18-18 Yearly Salary
 
PI7d28e424c255-25405-38383794

Front Desk Supervisor

<h3>Job Description</h3>
Job DescriptionJob Title: Front Desk Manager Location: Obetz, OH Pay Rate: $36,000 per year Job Type: Full-TimePosition Summary
Are you someone who loves taking charge, solving problems on the fly, and creating a welcoming experience for every guest? We’re seeking a Front Desk Manager who excels in a fast-paced environment and knows how to lead by example. This role is ideal for someone with a strong background in food service who is ready to bring that hustle and consistency into the hospitality industry.
Key Responsibilities
<ul>
<li>Lead and manage front desk operations, ensuring seamless guest check-in and check-out </li>
<li>Handle guest concerns and resolve issues quickly and professionally </li>
<li>Cross-train and support other departments (housekeeping, breakfast, etc.) as needed </li>
<li>Maintain strong cash handling procedures and front desk reporting </li>
<li>Generate sales leads and support block bookings for group stays and meetings </li>
<li>Monitor guest satisfaction through feedback and online reviews </li>
</ul>
Qualifications
<ul>
<li>Proven experience in hotel front desk operations, with strong knowledge of check-in/check-out procedures, reservations, and guest services </li>
<li>A quick problem-solver, calm under pressure, and always guest-focused </li>
<li>Flexible to work both 1st and 2nd shifts (2nd shift hours: 3:00 PM – 11:00 PM) </li>
<li>Reliable for weekend coverage </li>
<li>Comfortable using POS and hotel reservation systems (training provided)</li>
</ul>

Front Desk Manager

<h3>Job Description</h3>
Job DescriptionJoin the World Elite Kids Family as a Front Desk Rockstar! Are you energetic, love working with people, and looking for a fun, fulfilling environment where laughter and smiles are contagious? If that sounds like you, then we'd love to hear from you! About the Role We're all about creating an amazing, fun, and confident atmosphere for the kiddos we serve, and we need someone just as passionate to help make that happen. This is more than a job-it's a chance to be part of a family-like team that's all about providing unreasonable hospitality moments for our customers. You'll be the friendly face (or voice) that parents and kids interact with, so bringing your positive, can-do attitude every day is key. What You'll Do From answering phones, helping with customer questions, handing out a lot of bandaids, or keeping our workspace organized, you'll be doing a bit of everything to keep things running smoothly. 
<ul>
<li>Greet and assist families with a smile</li>
<li>Answer customer inquiries via phone, email, chat, or in-person</li>
<li>Provide support with sign-ups and scheduling</li>
<li>Keep our space tidy and organized</li>
<li>Help with inventory and computer tasks</li>
<li>Be a team player and bring that positive energy every day</li>
</ul>
 What We're Looking For We're after someone who's all about creating positive experiences. If you're naturally friendly, quick on your feet, and love problem-solving, this could be the perfect fit for you. No experience? No problem. We're ready to train the right person! 
<ul>
<li>Part-time position; morning/evening times available</li>
<li>Entry-level, $11-$18/hr (based on experience)</li>
<li>Position available in all locations; Brecksville, OH, Powell, OH &amp; Tallmadge, OH </li>
</ul>
If this sounds like the kind of vibe you'd thrive in, let's chat! Learn more about us at worldelitekids.com. We can't wait to meet you!

Front Desk Associate (Evening)

<h3>Job Description</h3>
Job Description
Take reservations, check in guests, clean lobby,&nbsp; must be able to use a computer.

Desk Associate

<h3>Job Description</h3>
Job Description
Front Desk Agent Second shift 3pm-11pm - TownePlace Suites Cleveland Streetsboro
 
Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.
 
Start Your Journey with Midas Hospitality:
Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the TownePlace Suites located in Streetsboro. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns. 
 
What You Will Be Doing:
<ul>
<li>Greets, registers, and assigns rooms to guests. Issues room key and gives directions.</li>
<li>Sorts incoming mail and faxes for guests.</li>
<li>Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.</li>
<li>Keeps records of room availability and guests' accounts.</li>
<li>Computes bill, collects payment, and makes change for guests.</li>
<li>Makes, confirms, and cancels reservations.</li>
</ul>
 
The Ideal Candidate:
<ul>
<li>Previous experience as a Front Desk Agent is preferred </li>
<li>Experience in a customer service industry is required</li>
</ul>
 
About Us:
From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. 
As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. 
Please visit our website for more information: <a href="http://www.midashospitality.com" target="_blank">www.midashospitality.com</a>
 
We offer a range of benefits including, but not limited to:
<ul>
<li>Growth and development tools and access to learning</li>
<li>Robust PTO policies</li>
<li>Medical/Dental/Vision Coverage</li>
<li>401k matching</li>
<li>Employee Assistance Program </li>
<li>Discounted products and services</li>
</ul>
 
Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. 
 Job Posted by ApplicantPro

Front Desk Agent for TownePlace Suites - Cleveland, OH

<h3>Job Description</h3>
Job DescriptionCompany Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: 
<ul>
<li>Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.</li>
<li>Address all guest concerns and ensure follow up is complete</li>
<li>Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.</li>
<li>Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.</li>
</ul>
 Qualifications: 
<ul>
<li>Highly organized.</li>
<li>Must possess a thorough knowledge of guest service and satisfaction.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Most tasks are performed in a team environment with the employee acting as a team leader.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
</ul>
 Benefits/Perks: 
<ul>
<li>Medical, Dental, and Vision options for full-time employees</li>
<li>Paid time off and 401(k) for full-time employees</li>
<li>All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels</li>
<li>Regular opportunities for bonuses</li>
<li>$250 referral bonus for you and a referred associate</li>
<li>DailyPay: access to your already earned wages before payday</li>
<li>Opportunities for upward mobility and growth within the company</li>
</ul>

Guest Services Associate

<h3>Job Description</h3>
Job Description
Life Enrichment Assistant
StoryPoint of Powell North
Overview:
<ul>
<li>Location: 3872 Attucks Dr, Powell, OH 43065</li>
<li>Position: Life Enrichment / Activities Assistant</li>
<li>Job Type: Full Time</li>
<li>Pay: $15 per hour</li>
</ul>
Benefits:
<ul>
<li>Wages on Demand - Daily pay available</li>
<li>Medical, Dental, Vision, 401k</li>
<li>Generous PTO</li>
</ul>
Position Summary: The Life Enrichment Assistant assists in planning and performing life enrichment activities that are beneficial and complimentary to the social welfare and interests of the residents of a senior life connections community.
 Required Experience for Life Enrichment Assistant:
<ul>
<li>Minimum one to three years related experience and/or training preferred.</li>
<li>Must be able to work a flexible schedule, which may include evenings, weekends, and holiday hours.</li>
<li>Compassionate towards the senior population.</li>
<li>Ability to work independently and in collaboration of team.</li>
<li>Proficient in general computer skills.</li>
</ul>
Primary Responsibilities for Life Enrichment Assistant:
<ul>
<li>Actively support our 1440 culture and pillars.</li>
<li>Assist the Life Enrichment Director with the overall direction, planning, communication, and execution of activities and life skills in the Life Enrichment department.</li>
<li>Supports the Life Enrichment Director and Life Enrichment Lead with administrative tasks as needed.</li>
<li>Complete all tasks and functions while maintaining a high level of resident safety.</li>
<li>Support in proper setup, clean up, and upkeep of activity areas and community spaces.</li>
<li>Support transportation by attending outings, coordinating relevant administrative tasks, and upholding safety practices.</li>
<li>Adhere to and uphold all standards in the Employee Handbook.</li>
</ul>
General Working Conditions: This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.
 We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
 This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
Click on glassdoor to see our employee testimonials
#SP1

Life Enrichment / Activity Assistant

<h3>Job Description</h3>
Job Description Activities Assistant
Embark on a fulfilling healthcare career with us and become part of a team that truly values your contributions. At the end of each day, knowing that you’ve made a meaningful impact in the lives of our residents will be your greatest reward.
Facility: Arbors at Streetsboro
Why Choose Arbors?
<ul>
<li>One of Ohio’s Largest Providers of long-term care skilled nursing and short-term rehabilitation services.</li>
<li>Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.</li>
<li>Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.</li>
<li>Career Development: Opportunities for learning, training, and advancement to help you grow professionally.</li>
<li>Star Rating Achievement: 4-Star Rating in Quality of Resident Care by CMS.</li>
</ul>
Key Benefit Package Options?
<ul>
<li>Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.</li>
<li>Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.</li>
<li>Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.</li>
<li>Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.</li>
<li>Pet Insurance: Three options available</li>
<li>Education Assistance: Tuition reimbursement and student loan repayment options.</li>
<li>Retirement Savings with 401K.</li>
<li>HSA and FSA options</li>
<li>Unlimited Referral Bonuses.</li>
</ul>
Start rewarding and stable career with Arbors today!
Summary: The Resident Activity Assistant organizes and participates in person-specific activity programming, including one to one intervention, small group facilitation and large group presentations. Capable of documenting individual participation and value of approaches in medical record. Essential Functions:
<ul>
<li>Assists the resident activity director as needed. </li>
<li>Utilizes the environment to provide both comfort and stimulation to the resident population.</li>
<li>Fosters a sense of community within the center environment.</li>
<li>Leads and participates in individual and group activities.</li>
<li>Utilizes a variety of models to achieve individualized programming, such a pet therapy, music therapy, art therapy, etc.</li>
<li>Assists with decorating the facility and preparing for special events and seasonal parties.</li>
<li>Develops and posts monthly calendar as a planning resource for residents and families.</li>
<li>Participates in recreational programs for residents confined to their rooms.</li>
<li>Promotes volunteer efforts in the community.</li>
<li>Maintains records of activities and attendance.</li>
<li>Stores activity equipment and supplies and cleans area after conclusion of the activity.</li>
<li>Utilizes the Biopsychosocial model to support resident well-being.</li>
<li>Provides or arranges for comfort/support to residents and families when needed.</li>
<li>Performs other tasks as assigned.</li>
</ul>
Knowledge/Skills/Abilities:
<ul>
<li>Demonstrated willingness to learn new modalities and approaches.</li>
<li>Good listener.</li>
<li>Builds rapport easily.</li>
<li>Demonstrated ability to work collaboratively with other disciplines.</li>
<li>Good communication skills, both verbal and written.</li>
<li>Ability to maintain confidentiality.</li>
<li>Able to work with residents/families facing end of life issues.</li>
</ul>

Activities Aide

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: 
<ul>
<li>Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.</li>
<li>Address all guest concerns and ensure follow up is complete</li>
<li>Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.</li>
<li>Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.</li>
</ul>
 Qualifications: 
<ul>
<li>Highly organized.</li>
<li>Must possess a thorough knowledge of guest service and satisfaction.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Most tasks are performed in a team environment with the employee acting as a team leader.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
</ul>
 Benefits/Perks: 
<ul>
<li>Medical, Dental, and Vision options for full-time employees</li>
<li>Paid time off and 401(k) for full-time employees</li>
<li>All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels</li>
<li>Regular opportunities for bonuses</li>
<li>$250 referral bonus for you and a referred associate</li>
<li>DailyPay: access to your already earned wages before payday</li>
<li>Opportunities for upward mobility and growth within the company</li>
</ul>

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