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<h3>Job Description</h3>
Job Description
Night Auditor
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?
 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account 
summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
What we are looking for: 
<ul>
<li>6 months – 1+ year of Night Audit experience preferred </li>
<li>Desire to work overnight shifts </li>
<li>Ability to keep accurate accounts of cash, checks and credit transactions</li>
<li>Ability to manage and keep accurate accounts of cash, checks and credit transactions</li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
</ul>

Night Auditor

<h3>Job Description</h3>
Job Description
POSITION PURPOSE:
Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk. Greets and registers guest, provide prompt and courteous service, and closes out guest accounts upon completion of stay to meet Marriott’s high standards of quality. Remain active in the daily operations of front desk to ensure 100% customer satisfaction.
ESSENTIAL FUNCTIONS:
<ol>
<li>While standing, make eye contact and greet guests immediately with a friendly and sincere welcome using the 15-5 Rule. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as directions to company offices and local attractions. Be familiar with events taking place in area.</li>
<li>Promptly complete the registration process by inputting and retrieving information from computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs and code electronic keys. Nonverbally confirm the room number and rate. Provide check in folders containing room keys. Close out guest accounts at time of check out. Use standards for check-ins and check-outs.</li>
<li>Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Keep record of all the vouchers received at the front desk. Post charges to guest room accounts. Perform bucket check every shift to verify payment type, correct demographic information, and room rate.</li>
<li>Promptly answer the telephone using positive and clear English language. Take reservations. Retrieve mail, small packages and faxes for guests as requested. Ensure the voice message is left for the guests about the mail.</li>
<li>Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise and authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Complete daily shift checklist and other duties assigned by the supervisor.</li>
<li>Have working knowledge of reservations and procedures. Take reservations on the phone. Know cancellation and walk procedures.</li>
<li>Communicate with Housekeeping and Maintenance department to follow up on guest requests.</li>
<li>Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.</li>
<li>Develop a thorough knowledge of room locations, types of rooms and room selling strategies. Know Marriott Rewards program and its benefits.</li>
</ol>
OTHER:
Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel. 
Upon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position maybe required to perform additional functions as determined by the supervisor based upon particular requirements of the hotel. 
Prepare daily arrivals with special requests, pre-assign rooms for VIP guests and advise Housekeeping accordingly. 
Operate fax machine to send, receive, and log incoming transmissions. Notify guests using the voice mail. Ensure any leftover fax must be delivered to the room by 10pm on daily basis. 
Provide safety deposit boxes for guests and file access slips in box order. 
Use the photocopier to make copies of items as required. 
May need to work in any other department in case the need arises. 
Other duties as assigned by the supervisor such as assisting other departments or being Person in Charge, etc. 
May be asked to serve on safety committee and other committees as required.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities. 
<ul>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.</li>
<li>Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.</li>
<li>Ability to read, write and speak the English language fluently.</li>
<li>Ability to stand for long periods of time, up to 8 hours with two 15 minute breaks and a 30 minute meal period, walk, bend, stoop, reach arms overhead and continuously perform behind the front desk.</li>
<li>Hearing and visual ability to observe and detect signs of emergency situations. </li>
<li>Ability to access and accurately input information using a moderately complex computer system.</li>
<li>Knowledge of hotel operations, including security, and safety programs, reporting repairs, maintenance through use of GXP.</li>
<li>Knowledge of PMS</li>
<li>Protect employer’s privacy and data; keep passwords safe.</li>
</ul>
QUALIFICATION STANDARDS:
EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
EXPERIENCE: No prior experience required. Prior hospitality experience preferred.
LICENSES OR CERTIFICATES: No special licenses required. Individuals are required to meet the minimum bonding standards.
GROOMING: All team members must maintain a neat, clean and well-groomed appearance (as outlined in the Employee handbook). 
OTHER: Applicants with additional language skills preferred.

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Free uniforms</li>
</ul>
 MUST PASS A BACKGROUND CHECK BEFORE AN OFFER OF EMPLOYMENT CAN BE MADE PEP EXP PREFERRED 1 YEAR MIN HOTEL EXP STARTING PAY IS BASED ON EXP Front Desk Receptionist Duties: - Greet and welcome guests in a friendly and professional manner - Answer and direct phone calls using a multi-line phone system - Provide information and assistance to guests and visitors - Manage reservations and check-ins/check-outs - Handle guest inquiries, requests, and complaints promptly and courteously - Maintain a clean and organized front desk area - Assist with administrative tasks such as filing, data entry, and photocopying Experience: - Excellent communication and interpersonal skills - Strong organizational skills with attention to detail - Ability to multitask and prioritize tasks effectively - Professional appearance and demeanor If you are a friendly and customer-focused individual with excellent communication skills, we would love to hear from you. Join our team as a Front Desk Receptionist and be the first point of contact for our valued guests. Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Front Desk Receptionist FULL TIME

<h3>Job Description</h3>
Job Description
AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Concession Stand Attendant, Ohio University in Athens, OH. This position is scheduled as needed for events.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties &amp; Responsibilities:
<ul>
<li>Prepare food for service using established procedures, standards and recipes</li>
<li>Set up of food to be served at concession stands</li>
<li>Maintain clean, neat and orderly areas</li>
<li>Complete daily duties/tasks within the scheduled work shift</li>
<li>Follow proper guest service procedures whenever interacting with others by smiling, making eye contact and greeting guests</li>
<li>Maintain a fast pace and ability to multitask when performing duties</li>
</ul>
Requirements:
<ul>
<li>Customer oriented personality</li>
<li>Previous food service experience preferred</li>
<li>Strong work ethic</li>
<li>Excellent communication skills</li>
</ul>
Benefits:
<ul>
<li>A family culture and atmosphere</li>
<li>Competitive compensation</li>
<li>Health, dental, vision, and life insurance for full-time team members</li>
<li>401(k) with generous company match</li>
<li>Paid vacations and holidays</li>
<li>Immense training and growth opportunities</li>
</ul>
We conduct pre-employment drug testing. EOE

Concession Stand Attendant (Ohio University)

<h3>Job Description</h3>
Job Description
AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Lead Concession Stand Attendant, Ohio University in Athens, OH. This position is scheduled as needed for events.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties &amp; Responsibilities:
<ul>
<li>Ensure concession stands are prepared and fully stocked prior to service</li>
<li>Requisition additional product as needed throughout the event</li>
<li>Validate beginning and ending inventory counts</li>
<li>Supervise nonprofit organization group members; train on proper service techniques </li>
<li>Prepare and serve food and beverage items in correct proportions; follow established procedures, standards and recipes</li>
<li>Participate in set up of stand and food to be served at concession stand</li>
<li>Perform clean-up duties in the stand to maintain the quality appearance of the work area</li>
<li>Follow proper guest service procedures whenever interacting with others by smiling, making eye contact and greeting guests</li>
</ul>
Requirements:
<ul>
<li>Customer oriented</li>
<li>Previous food service supervisory experience preferred</li>
<li>Strong work ethic</li>
<li>Excellent communication skills</li>
</ul>
Benefits:
<ul>
<li>A family culture and atmosphere</li>
<li>Competitive compensation</li>
<li>Health, dental, vision, and life insurance for full-time team members</li>
<li>401(k) with generous company match</li>
<li>Paid vacations and holidays</li>
<li>Immense training and growth opportunities</li>
</ul>
We conduct pre-employment drug testing. EOE

Concession Lead (Ohio University)

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Bonus based on performance</li>
<li>Employee discounts</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Job description Hotel Front Desk Agent responsibilities include: Performing all check-in and check-out tasks Managing online and phone reservations Informing customers about payment methods and verifying their credit card data Job brief We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Job Type: Full-time Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits: 
<ul>
<li>Employee discount</li>
</ul>
Schedule: 
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Holidays</li>
<li>Overtime</li>
<li>Weekend availability</li>
</ul>
Work Location: In person

Hotel Front Desk Agent

<h3>Job Description</h3>
Job Description
Join us at Soul Space as a Front Desk Agent - Hospitality Liaison, where you will be the welcoming face and voice of our establishment, responsible for providing our guests with an exceptional experience from the moment they arrive. At Soul Space, we believe that true hospitality comes from a deep understanding of our guests' needs and desires, and we are seeking individuals who are passionate about creating memorable moments and connections. As a Front Desk Agent, you will be tasked with managing reservations, checking guests in and out, and offering assistance throughout their visit. You will play a vital role in ensuring that all departments are well-coordinated to enhance the overall guest experience, while also addressing any concerns or needs that arise. With a focus on customer service excellence, professionalism, and a keen attention to detail, you will help cultivate an atmosphere that reflects the values of our brand. If you have a passion for hospitality, possess excellent communication skills, and thrive in a dynamic environment, we invite you to be a part of our dedicated team, where your contributions will make a lasting impact on our guests' stay.
Responsibilities
<ul>
<li>Greet and assist guests with check-in and check-out procedures promptly and professionally.</li>
<li>Manage reservations, including booking modifications and cancellations, while maintaining accurate records.</li>
<li>Respond to guest inquiries and requests efficiently, ensuring a high level of guest satisfaction.</li>
<li>Maintain knowledge of all Soul Space modalities and services, provide guests with guidance as per their needs.</li>
<li>Handle guest complaints and feedback with professionalism, ensuring timely resolution and follow-up.</li>
<li>Ensure the front desk area is clean, organized, and adequately stocked with necessary supplies.</li>
</ul>
Requirements
<ul>
<li>Excellent verbal and written communication skills, with a friendly and approachable demeanor.</li>
<li>Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.</li>
<li>Ability to work flexible hours, including weekends and holidays, as necessary.</li>
<li>Outstanding organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.</li>
</ul>
Benefits
Full access to all Soul Space modalities and amenities including our gym facility.
Employee discounted rates at NuIQ Med Spa and PureFYX Health Bar, all located in our wellness facility.

Front Desk Associate

<h3>Job Description</h3>
Job Description
A hotel in Canfield is looking for an experienced Night Auditor/Front Desk Clerk to join their team!
 
Summary: The Night Auditor / Front Desk Clerk is responsible for providing excellent guest service during overnight hours while balancing and reconciling the hotel’s daily financial transactions. This role combines customer service, administrative duties, and accounting tasks to ensure smooth hotel operations.
 
Responsibilities:
 
<ul>
<li>Greet and assist guests with check-in, check-out, reservations, and inquiries</li>
<li>Balance daily transactions, verify room charges, and prepare audit reports</li>
<li>Answer phones, respond to emails, and manage room assignments</li>
<li>Monitor hotel premises, handle emergencies, and ensure guest safety overnight</li>
<li>Address guest concerns promptly and professionally</li>
<li>Generate and distribute daily financial and occupancy reports to management</li>
</ul>
 
Skills &amp; Qualifications:
 
<ul>
<li>Customer service skills with a friendly and professional demeanor</li>
<li>Basic accounting knowledge and ability to reconcile financial records</li>
<li>Computer proficiency (hotel management systems, MS Office)</li>
<li>Strong communication skills, both verbal and written</li>
<li>Ability to work independently and handle overnight shifts</li>
<li>Problem-solving skills with attention to detail</li>
</ul>
 
Pay Rate: $15/hour
 
Shift: 11pm-7am (Must have open availability to work both weeknights and weekend nights)
 
If you are interested in this position, please call Express Employment Professionals at 330-333-7031

Hotel Night Auditor

<h3>Job Description</h3>
Job DescriptionWe are looking for a reliable Front Desk Coordinator to join our team in Oakwood, Ohio. In this contract position, you will serve as the first point of contact for clients and visitors, ensuring a welcoming and attentive experience. Your role will involve managing a range of administrative and receptionist tasks to support daily operations. Responsibilities: • Greet and assist visitors with courtesy and a friendly demeanor. • Handle incoming calls through a multi-line phone system efficiently and direct them to the appropriate departments. • Manage switchboard operations, ensuring smooth communication flow within the office. • Provide concierge services, addressing inquiries and offering assistance as needed. • Maintain accurate records of visitor logs and appointments. • Support administrative tasks such as scheduling and correspondence. • Ensure the front desk area is organized and presentable at all times. • Collaborate with internal staff to facilitate seamless office operations. • Uphold confidentiality and security protocols when handling sensitive information.• Proven experience in receptionist or front desk roles. • Proficiency in operating multi-line phone systems and switchboards. • Strong communication skills, both verbal and written. • Excellent organizational and multitasking abilities. • Customer service-oriented mindset with a detail-oriented approach. • Ability to handle inbound calls and inquiries effectively. • Familiarity with concierge or administrative support services. • High attention to detail and adherence to office procedures.

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