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<h3>Job Description</h3>
Job DescriptionSalary: $68,000 - $78,000/year 
Curator of Biodiversity
 
The Cleveland Museum of Natural History, founded in 1920, is located in the heart of University Circle, five miles east of downtown Cleveland, Ohio. For more than a century, the Museum has inspired visitors to connect with the wonders of science and nature. Today, we continue that legacyand remain committed to sharing our resources to promote a healthy future for both humans and the planet.
 As Ohios largest natural history museum, we use our vast collections and state-of-the- art facilities to contribute to scientific understanding worldwide. Our scientists conduct research across a variety of disciplines, making groundbreaking discoveries about early human ancestors, ancient Ohio, animal and plant life around the world, and more. We steward more than 12,500 acres of wild habitats through our Natural Areas Program, working to protect the environment of northern Ohio and the diverse species that call it home.
 The Museum is seeking a creative and dynamic professional to join our Biological Sciences curatorial team.
 Job Summary The Curator of Biodiversity is a museum scientist who runs an independent research program as part of a team of interdisciplinary curators. They will serve as a scientific expert for the museum in areas such as biodiversity, climate change, conservation, ecosystems, evolution, natural history, and local environmental connections. The Curator engages in public outreach and engagement, working to translate scientific information into accessible, compelling content that enhances public interest and knowledge. In addition to informal educational opportunities, the Curator trains students through Museum-supported undergraduate work study, internships for high school and college students, and volunteer opportunities.
 Essential Duties and Responsibilities Equally divided, with 1/3 (33.3%) devoted to research, 1/3 to public engagement, and 1/3 to institutional services.
 
Conduct relevant fieldwork, collection-based, or laboratory research in support of an established research program. Adapt or build a research program that supports the Museums mission and utilizes our galleries, collections, and/or natural areas. Present research results in academic forums such as peer- reviewed scientific journals and conferences. 
 
Seek external funding to support research activities and manage the research budgets. 
 
Oversee Research Assistant staff members, volunteers, students, interns, and other specialized staff involved in research activities.
 
Establish collaborative networks that can enhance the reach and application of the research program. 
 
Contribute accurate and relevant scientific content for Museum projects, including reports, marketing materials, and public engagement. Serve as the content provider in the development of CMNH temporary and traveling exhibits. In collaboration with philanthropy, lead tours, meet with donors, and develop content in support of fundraising activities.
 Collaborate with collections management staff to create and implement collection strategies and access, including reviewing external research requests. Provide advisement and assistance for the care and access to collections. 
 
Develop or enable academic partnerships for student training aligned with research program and Museum priorities.
 Adhere to the CMNH Collections Policy Manual. 
 
Perform other related duties as assigned. 
 
Education and Experience Ph.D. in Biology, Zoology, Ecology, Botany, or a related field and 3-5 years of experience required. Experience securing external funding and research publications required.
 Research focus related to Northeast Ohio, the Great Lakes, and/or the Museums collections and natural area preserves preferred.
 Required Application Materials CV Research Statement Cover Letter Must include a museum integration plan that speaks to the science communication experience, community outreach, and use of Museum resources such as collections.
 
Knowledge, Skills, and Abilities Expert knowledge of biodiversity, climate change, conservation, ecosystems, evolution, natural history, and best-practice research methodology. 
 
Proven ability to plan, direct, report on, and secure external funding to support research activities.
 
Strong ability to communicate scientific materials in accessible, compelling ways to engage with diverse audiences. 
Proven ability to manage research personnel, including students, interns, and volunteers. 
Strong knowledge of Microsoft Office Suite products. 
 
Excellent written and verbal communication, problem-solving, and listening skills. 
 
Ability to work independently, within interdisciplinary teams, and as a leader on large-scale projects. 
 
Ability to follow all established Museum operating, safety, environmental, and quality policies. 
 
Ability to function in a fast-paced environment with time constraints and meet deadlines with competing priorities. 
 
Working Conditions This position includes working indoors and outdoors in all weather conditions. Position may require sitting, walking, standing, or working at a computer for prolonged periods of time. Must be able to lift 50lbs with or without reasonable accommodation.
 The Cleveland Museum of Natural History is an EQUAL OPPORTUNITY, ADA
EMPLOYER, and a SUBSTANCE-FREE WORKPLACE

Curator of Biodiversity

<h3>Job Description</h3>
Job DescriptionSalary: $68,000 - $78,000/year 
Curator of Ornithology
 
The Cleveland Museum of Natural History, founded in 1920, is located in the heart of University Circle, five miles east of downtown Cleveland, Ohio. For more than a century, the Museum has inspired visitors to connect with the wonders of science and nature. Today, we continue that legacyand remain committed to sharing our resources to promote a healthy future for both humans and the planet.
 As Ohios largest natural history museum, we use our vast collections and state-of-the- art facilities to contribute to scientific understanding worldwide. Our scientists conduct research across a variety of disciplines, making groundbreaking discoveries about early human ancestors, ancient Ohio, animal and plant life around the world, and more. We steward more than 12,500 acres of wild habitats through our Natural Areas Program, working to protect the environment of northern Ohio and the diverse species that call it home.
 The Museum is seeking a creative and dynamic professional to join our Biological Sciences curatorial team.
 Job Summary The Curator of Ornithology is a museum scientist who runs an independent research program as part of a team of interdisciplinary curators. They will serve as a scientific expert for the museum in areas such as avian ecology, field ornithology, genomic ornithology, and/or avian biodiversity. The Curator engages in public outreach and engagement, working to translate scientific information into accessible, compelling content that enhances public interest and knowledge. The Curator trains students through Museum-supported undergraduate work study, internships for high school and college students, and volunteer opportunities.
 Essential Duties and Responsibilities Equally divided, with 1/3 (33.3%) devoted to research, 1/3 to public engagement, and 1/3 to institutional services.
 Conduct relevant fieldwork, collection-based, or laboratory research in support of an established research program. Adapt or build a research program that supports the Museums mission and utilizes our galleries, collections, and/or natural areas. Present research results in academic forums such as peer- reviewed scientific journals and conferences.
 Seek external funding to support research activities and manage the research budgets.
 Oversee Research Assistant staff members, volunteers, students, interns, and other specialized staff involved in research activities.
 
Establish collaborative networks that can enhance the reach and application of the research program.Contribute accurate and relevant scientific content for Museum projects, including reports, marketing materials, and public engagement. Serve as the content provider in the development of CMNH temporary and traveling exhibits. In collaboration with philanthropy, lead tours, meet with donors, and develop content in support of fundraising activities.
 Collaborate with collections management staff to create and implement collection strategies and access, including reviewing external research requests. Provide advisement and assistance for the care and access to collections.
 Develop or enable academic partnerships for student training aligned with research program and Museum priorities.
 Adhere to the CMNH Collections Policy Manual. Perform other related duties as assigned.
 Education and Experience Ph.D. in Ecology, Ornithology, Biodiversity, or a or a related field and 3-5 years of experience required. Experience securing external funding and research publications required.
 Research focus related to Northeast Ohio, the Lake Erie Basin, and/or the Museums collections and natural area preserves preferred.
 Required Application Materials CV Research Statement Cover Letter Must include a museum integration plan that speaks to the science communication experience, community outreach, and use of Museum resources such as collections.
 
Knowledge, Skills, and Abilities 
 
Expert knowledge of biodiversity, climate change, conservation, ecosystems, evolution, natural history, and best-practice research methodology. 
 
Proven ability to plan, direct, report on, and secure external funding to support research activities.
 
Strong ability to communicate scientific materials in accessible, compelling ways to engage with diverse audiences. 
 
Proven ability to manage research personnel, including students, interns, and volunteers. 
 
Strong knowledge Microsoft Office Suite products. 
 
Excellent written and verbal communication, problem-solving, and listening skills. 
 
Ability to work independently, within interdisciplinary teams, and as a leader on large-scale projects. 
 
Ability to follow all established Museum operating, safety, environmental, and quality policies. 
 
Ability to function in a fast-paced environment with time constraints and meet deadlines with competing priorities. 
 
Working Conditions This position includes working indoors and outdoors in all weather conditions. Position may require sitting, walking, standing, or working at a computer for prolonged periods of time. Must be able to lift 50lbs with or without reasonable accommodation.
 The Cleveland Museum of Natural History is an EQUAL OPPORTUNITY, ADA
EMPLOYER, and a SUBSTANCE-FREE WORKPLACE

Curator of Ornithology

<h3>Job Description</h3>
Job Description
Now Hiring: PART TIME NIGHT AUDITOR---2 days per week
CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Part Time Night Auditor for the Mount Vernon Grand Hotel. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners. We are looking for someone who can work 2-3 days a week from 11pm-7am. The days would be during the weekdays, Wednesday, Thursday, and Fridays.
Our Night Auditor will demonstrate the ability to work independently while providing excellent guest service. The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate. Guest security and safety are most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe, and secure stay. This position is also required to answer guest questions and make recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures. We are a first class hotel looking for first class employees to join our staff. We are looking forward to hearing from you!

Night Auditor--The Mount Vernon Grand Hotel

<h3>Job Description</h3>
Job Description
AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of Concession Lead, On-Call.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties &amp; Responsibilities:
<ul>
<li>Ensure concession stands are prepared and fully stocked prior to service</li>
<li>Requisition additional product as needed throughout the event</li>
<li>Validate beginning and ending inventory counts</li>
<li>Supervise nonprofit organization group members; train on proper service techniques </li>
<li>Prepare and serve food and beverage items in correct proportions; follow established procedures, standards and recipes</li>
<li>Participate in set up of stand and food to be served at concession stand</li>
<li>Perform clean-up duties in the stand to maintain the quality appearance of the work area</li>
<li>Follow proper guest service procedures whenever interacting with others by smiling, making eye contact and greeting guests</li>
</ul>
Requirements:
<ul>
<li>Customer oriented</li>
<li>Previous food service supervisory experience preferred</li>
<li>Strong work ethic</li>
<li>Excellent communication skills</li>
</ul>
Benefits:
<ul>
<li>A family culture and atmosphere</li>
<li>Competitive compensation</li>
<li>Health, dental, vision, and life insurance for full-time team members</li>
<li>401(k) with generous company match</li>
<li>Paid vacations and holidays</li>
<li>Immense training and growth opportunities</li>
</ul>
We conduct pre-employment drug testing. EOE

Concession Lead, On-Call (YSU)

<h3>Job Description</h3>
Job Description
Life Enrichment Assistant / Activities Assistant 
StoryPoint of Cincinnati
Overview:
<ul>
<li>Location: 8135 Beechmont Ave, Cincinnati, OH 45255</li>
<li>Position: Life Enrichment Assistant / Activities Assistant </li>
</ul>
Benefits:
<ul>
<li>Wages on Demand - Daily pay available</li>
</ul>
Position Summary: The Life Enrichment Assistant assists in planning and performing life enrichment activities that are beneficial and complimentary to the social welfare and interests of the residents of a senior life connections community.
 Required Experience for Life Enrichment Assistant:
<ul>
<li>Minimum one to three years related experience and/or training preferred.</li>
<li>Must be able to work a flexible schedule, which may include evenings, weekends, and holiday hours.</li>
<li>Compassionate towards the senior population.</li>
<li>Ability to work independently and in collaboration of team.</li>
<li>Proficient in general computer skills.</li>
</ul>
Primary Responsibilities for Life Enrichment Assistant:
<ul>
<li>Actively support our 1440 culture and pillars.</li>
<li>Assist the Life Enrichment Director with the overall direction, planning, communication, and execution of activities and life skills in the Life Enrichment department.</li>
<li>Supports the Life Enrichment Director and Life Enrichment Lead with administrative tasks as needed.</li>
<li>Complete all tasks and functions while maintaining a high level of resident safety.</li>
<li>Support in proper setup, clean up, and upkeep of activity areas and community spaces.</li>
<li>Support transportation by attending outings, coordinating relevant administrative tasks, and upholding safety practices.</li>
<li>Adhere to and uphold all standards in the Employee Handbook.</li>
</ul>
General Working Conditions: This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.
 We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
 This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
Click on glassdoor to see our employee testimonials
#SPH

Activities Assistant

<h3>Job Description</h3>
Job Description
 
Hampton Inn &amp; Suites in Chillicothe, OH is seeking a qualified, highly motivated Customer Service professional to fill immediate full time position. The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multi-task. Current positions available include coverage for both Front desk shifts of 7am to 3pm, 3pm to 11pm and Night Audit hours of 11pm to 7am.
Job Responsibilities
<ul>
<li>Greet and welcome customers</li>
<li>Answer customer questions in person and on phone</li>
<li>Make and cancel reservation for guests</li>
<li>Check In/Check Out hotel guests</li>
<li>Screen and direct incoming calls and emails</li>
<li>Record and relay messages</li>
<li>File paperwork</li>
<li>Maintain inventory and restock supplies for guest amenities and The Market</li>
<li>Maintain a clean reception area</li>
</ul>
Job Qualifications
<ul>
<li>Strong communication skills</li>
<li>Good verbal communication and interpersonal skills</li>
<li>Computer knowledge</li>
<li>Attention to detail</li>
<li>Professional appearance and demeanor</li>
<li>Adaptability</li>
<li>Ability to multi-task</li>
<li>Be a Team player</li>
</ul>
Persons applying for this opportunity must have 2-3 years minimum experience in hotel within the hospitality industry. Candidates must be flexible and willing to work all shifts including weekends and holidays.

Front Desk

<h3>Job Description</h3>
Job DescriptionActivity Assistant | Skilled Nursing &amp; Rehabilitation | Kingston Rehabilitation of Perrysburg, OH
Full-Time or Part-Time | Flexible Scheduling
This fall, take on a role that brings joy, purpose, and connection to residents’ daily lives. Kingston Rehabilitation of Perrysburg is hiring Activity Assistants to help plan and lead engaging programs that support wellness, creativity, and community in our Skilled Nursing and Rehabilitation center. From seasonal crafts and holiday celebrations to games, music, exercise groups, and one-on-one visits, you’ll help enrich the lives of residents while supporting their social, physical, and emotional well-being.
What You’ll Do
<ul>
<li>
Assist with planning, coordinating, and leading daily activities and special events
</li>
<li>
Encourage residents to participate in recreational, educational, and therapeutic programs
</li>
<li>
Provide one-on-one support for residents who benefit from individualized activities
</li>
<li>
Help organize seasonal programs, holiday events, and themed activities that make each day special
</li>
<li>
Maintain activity supplies, program spaces, and accurate participation records
</li>
<li>
Collaborate with the Activities Director, therapists, and care team to ensure meaningful resident engagement
</li>
</ul>
Qualifications
<ul>
<li>
High school diploma or equivalent required
</li>
<li>
Experience in activities, recreation, or healthcare preferred, but training is provided
</li>
<li>
Outgoing, creative, and enthusiastic personality
</li>
<li>
Strong communication and interpersonal skills
</li>
<li>
Compassionate, patient, and team-oriented approach
</li>
<li>
Ability to adapt activities for residents with a variety of needs and abilities
</li>
</ul>
Why You’ll Love Working at Kingston Rehabilitation of Perrysburg This Fall
<ul>
<li>
Competitive pay based on experience
</li>
<li>
Full benefits package including medical, dental, and vision insurance
</li>
<li>
401(k) retirement plan with company match
</li>
<li>
Paid time off and holiday pay
</li>
<li>
Flexible scheduling for full-time and part-time roles
</li>
<li>
A supportive, resident-first workplace culture
</li>
<li>
Opportunities for professional growth and career advancement
</li>
</ul>
About Kingston Rehabilitation of Perrysburg
At Kingston, we believe quality of life is about more than medical care—it’s about connection, engagement, and joy. As an Activity Assistant at Kingston Rehabilitation of Perrysburg, you’ll be part of a mission-driven team dedicated to enriching the lives of residents recovering from illness, surgery, or long-term care needs.
FAQs
Where is this job located? Kingston Rehabilitation of Perrysburg, in Perrysburg, Ohio. Do I need prior activity experience? Preferred but not required—training is provided. What shifts are available? Full-time and part-time positions with flexible scheduling. What benefits are included? Competitive pay, PTO, holiday pay, health insurance, 401(k) with match, and a supportive workplace culture.
Apply Today
Fall into a career that makes every day brighter. Apply now to join Kingston Rehabilitation of Perrysburg as an Activity Assistant and bring energy, purpose, and connection to residents’ lives.
Kingston Healthcare is proud to be an Equal Opportunity Employer committed to building a diverse and inclusive team. We welcome candidates from all backgrounds who are passionate about compassionate, patient-centered care.

Activity Assistant

<h3>Job Description</h3>
Job Description
Job Description:&nbsp;
The Dispensary Supervisor supports the day-to-day operations of an adult-use cannabis dispensary licensed under Ohio’s Division of Cannabis Control (DCC). This role ensures full compliance with state regulations, manages team performance, maintains secure handling and dispensing of cannabis products, and delivers an exceptional adult-use retail experience for customers 21 and older.
&nbsp;
Duties &amp; Responsibilities:&nbsp;
Compliance &amp; Security:
<ul>
<li>Enforce all DCC regulations; customer age verification, purchase limits, advertising, signage, prohibited items).</li>
<li>Maintain 24/7 video surveillance, secure access points, alarm systems, and restricted area access.</li>
<li>Conduct daily inventory audits, loss prevention measures, and discrepancy reporting via Metrc.</li>
<li>Oversee customer access procedures, ensuring ID scans and age (21+) are verified at entry.</li>
<li>Maintain all necessary records: purchase transactions, destruction logs, employee certifications, and incident reports.</li>
</ul>
&nbsp;
Team Management:
<ul>
<li>Lead, schedule, and supervise budtenders, receptionists, and floor staff across shifts.</li>
<li>Train new hires in DCC adult-use cannabis laws, customer service standards, and point-of-sale usage.</li>
<li>Hold the team accountable for SOPs, compliance behaviors, and accurate product knowledge.</li>
<li>Conduct regular team huddles to review promotions, safety updates, and new DCC changes.</li>
</ul>
&nbsp;
Retail Operations:
<ul>
<li>Monitor floor activity, assist in high-volume situations, and ensure smooth checkout and dispensing.</li>
<li>Resolve escalated customer concerns or discrepancies in a professional, compliant manner.</li>
<li>Assist in setting and adjusting floor displays, signage, and pricing to remain within promotional rules.</li>
<li>Track inventory flow, coordinate reorders, and ensure expiration dates and packaging standards meet state compliance.</li>
</ul>
&nbsp;
Reporting &amp; Communication:
<ul>
<li>Prepare daily sales, discrepancy, and incident reports for review by the General Manager.</li>
<li>Liaise with inspectors, vendors, and state agencies during audits, visits, or inquiries.</li>
<li>Stay up to date with changes to DCC regulations and train staff accordingly.</li>
</ul>
&nbsp;
Required Skills &amp; Abilities:&nbsp;
<ul>
<li>Must be at least 21 years of age.</li>
<li>High school diploma or equivalent required; associate or bachelor’s degree preferred.</li>
<li>Minimum 2 years in a retail leadership or supervisory role; cannabis experience strongly preferred.</li>
<li>Working knowledge of Ohio’s adult-use cannabis laws (ORC 3780 &amp; OAC 1301:18) or willingness to complete DCC-approved compliance training.</li>
<li>Strong interpersonal, communication, and conflict-resolution skills.</li>
<li>Proficiency in cannabis POS software (e.g., Dutchie, BioTrack, or similar) and Metrc tracking system.</li>
</ul>
&nbsp;
Working Conditions:&nbsp;
<ul>
<li>Must be available to work evenings, weekends, and holidays.</li>
<li>Regular standing, walking, and lifting (up to 25 lbs).</li>
<li>Will undergo background check and fingerprinting as required by DCC.</li>
<li>Salary $20.00 Hourly</li>
</ul>
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0wF1HJ5CcP

Dispensary Supervisor (Mansfield)

<h3>Job Description</h3>
Job Description
Front Desk Security&nbsp;Retirement Center – Now Hiring!
Location: Cincinnati, Ohio Status: Permanent Position Driver’s License Required
We’re looking for a dependable, professional, and friendly individual to join our team as a Front Desk Concierge in the Cincinnati area. This is a permanent position offering stability, great benefits, and a welcoming team environment.
If you take pride in presenting yourself professionally, enjoy working independently, and have strong attention to detail, we’d love to meet you!
Schedule:
<ul>
<li>Monday: OFF</li>
<li>Tuesday: OFF</li>
<li>Wednesday: 11:00 PM – 7:00 AM</li>
<li>Thursday: 11:00 PM – 7:00 AM</li>
<li>Friday: 11:00 PM – 7:00 AM</li>
<li>Saturday: 11:00 PM – 7:00 AM</li>
<li>Sunday: 11:00 PM – 7:00 AM</li>
</ul>
Job Responsibilities:
<ul>
<li>Greet and assist visitors, residents, or staff in a professional manner.</li>
<li>Perform walking patrol rounds, including stairs.</li>
<li>Monitor cameras and security systems.</li>
<li>Complete basic computer tasks and maintain accurate reports.</li>
<li>Maintain access control and ensure the property remains secure.</li>
</ul>
What We Offer:
<ul>
<li>Free MEC Health Plan for all full-time employees.</li>
<li>Paid Vacation Time.</li>
<li>No uniform fees — uniforms are provided at no cost!</li>
<li>Supportive management and a respectful work environment.</li>
</ul>
What You’ll Need:
<ul>
<li>Valid driver’s license.</li>
<li>Reliable transportation.</li>
<li>Personal cell phone with 24/7 access.</li>
<li>Dependability — must show up on time and work all assigned shifts.</li>
</ul>
Join Our Team!
We are a company that values our employees — you’re not just a number here; you’re family.
If you’re ready to take on a stable, rewarding position, apply now! Please reply directly to this posting and include your phone number so we can contact you with job details and schedule your interview.
Company DescriptionWe are a company that is dedicated to serving our clients and employees. We believe in giving our employees the attention they need to do the job properly. Come work for a company that strives to be the best day in and day out. 
<h3>Company Description</h3>
We are a company that is dedicated to serving our clients and employees. We believe in giving our employees the attention they need to do the job properly. Come work for a company that strives to be the best day in and day out.

Front Desk Security Retirement Center

<h3>Job Description</h3>
Job DescriptionSchedule and Commitment This is a seasonal role requiring consistent commitment during the tax season. Compensation: $23 to $28 Hourly The working hours are: 
<ul>
<li>Schedule: (Mon. 9am- 6pm) (Tues-Thurs 11:30-8pm)</li>
<li>Duration: Mid-December through April 16th</li>
</ul>
This is a high-impact support position essential to the daily function of our four office locations. You will work closely with the Front Desk Manager, serving as a critical hub for client communications and administrative tasks. This role requires exceptional organizational skills, a proactive attitude, and a commitment to detail. Key Responsibilities This role requires a blend of high-touch client service and diligent administrative coordination: Client Service &amp; Communication 
<ul>
<li>Greets all clients with a friendly and professional demeanor. </li>
<li>Answer or make calls to clients to address their needs, complaints, or issues, ensuring they feel supported and valued. </li>
<li>Engage in conversation to share information about our services, products, and promotions, and make sales or recommendations as appropriate. </li>
<li>Take ownership in assisting, researching, resolving, or escalating customer issues, maintaining a professional and courteous demeanor. </li>
<li>Respond to client queries via phone, email, or chat in a timely and accurate way. </li>
<li>Engage in active listening with callers, confirming information and diffusing angry clients as needed. </li>
</ul>
 Operational &amp; Administrative Coordination 
<ul>
<li>Work closely with the Front Desk Manager, assisting in handling and directing all incoming phone calls for all four locations. </li>
<li>Responsible for managing the appointment scheduler/calendar for all tax appointments, consultations, and drop-offs across all locations. </li>
<li>Monitor office flow and client activity, taking initiative to answer phones or assist with check distribution when Preparers are occupied. </li>
<li>Assist with opening and closing procedures of the main office daily. </li>
<li>Maintain and track the status of tax returns currently being processed, keeping accurate records and file notes. </li>
<li>Diligently and accurately document customer records and cases using internal software and databases. </li>
<li>Utilize multiple tools, knowledgebase, and communication skills to effectively research and provide accurate client information. </li>
<li>Assist in maintaining a clean and inviting workplace, which may include light tidying and cleaning duties. </li>
</ul>
 Internal Team Assistance 
<ul>
<li>Communicate priorities to tax preparers as directed by the Front Desk Manager, ensuring a steady workflow of returns. </li>
<li>Clearly communicate with preparers regarding outstanding items, notes, and documentation required to complete a return. </li>
</ul>
What You'll Need to Succeed (Qualifications) We are looking for a highly capable coordinator ready to thrive in a busy, high-volume environment. 
<ul>
<li>Proven experience in a high-volume administrative, front desk, or coordinator role, preferably in a professional office environment. </li>
<li>Exceptional phone etiquette, strong communication, and robust customer service skills. </li>
<li>Strong proficiency in scheduling software and basic office applications. </li>
<li>Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail. </li>
<li>A proactive and solutions-oriented approach to problem-solving. </li>
<li>Must be dependable and punctual to ensure operational coverage.</li>
</ul>

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